Account Manager

Account ManagerFounded in 1919 as Phototype and recently rebranded as the Olberding Brand Family, we are a family company focused on delivering the highest quality and client service in the graphics design, management and printing industry. We Design, Optimize and Protect Brands. Our clients are primarily consumer products companies and printers and we help them by delivering a broad range of services from brand strategy and packaging design, to adaptive design across various print and digital platforms, all the way to color management and the production of printing plates. With our world headquarters located in Cincinnati, we have over 350 employees throughout the United States and offices in Europe and Asia.The Account Manager is the "feet on the ground" for our Creative and Graphic Services divisions and serves as an advocate for our client's brands. The Account Manager must have the ability to thrive in a deadline driven environment, be detailed oriented and a self-starter with a proven track record and experience managing packaging artwork. The ability to work under high-pressure deadlines while being brand stewards to design and the client's needs is a must.Essential Duties and ResponsibilitiesInitiatives manager for consumer packaging graphics projectsPossesses a strong understanding of OBF processes, strategic objectives, and service offerings, with the ability to identify, engage, and apply the right resources to drive operational efficiencyResponsible for the gathering of information and materials needed to kick off a project or start a piece of art, as well as for routing, tracking and execution of projectsResponsible for all written communication within the order entry systemServes as brand steward ensuring the brand equity is maintained throughout all pieces of artPartner and establish strong relationships with cross functional teams (OBF, Client & Printers), including creative services, marketing, legal and regulatory, that provide information related to the projects executed by OBFManages end-to-end execution of consumer packaging graphics projects, ensuring on-time and on-brand deliveryReview the appropriate checklist(s) to ensure all pieces or materials are validated prior to project kick offOwn confirmation of print feasibility for designsCoordinates planning, development and documentation to ensure timely deliverables, job/project success and qualityProactively identifies potential project challenges and communicates effective solutions to mitigate risks & notify of potential timing impacts further upstreamChampion the communication from OBF as it relates to color development of master images, color standards and brand intentChampions standardization and optimization across packaging workflows, continuously identifying opportunities to streamline processes and improve efficiencyTakes ownership of individual tasks with dedication, while readily stepping in to assist colleagues and foster team successAbility to maintain a broad perspective, effectively managing and containing issues as they arise to minimize impact and ensure project continuityMinimum Required SkillsStrong project management and organizational skillsCustomer service mindset: passionate about servicing the client (internal and external)Assertive, process oriented and proactive problem solvingHandles self with finesse and diplomacy with an understanding of changing priorities, sense of urgency, execution of results and support for the teamOperates with high integrity, maintains confidentiality, is productive under high pressure, hands-on when neededDemonstrates excellent communication ability using strong listening skills and logical, systematic approach to assimilating and sharing information in all areasPossesses knowledge of consumer products packaging, creative design, production artwork process and print productionAble to inspire action in others and willing to support the client's needsProficient use of the Apple operating system including knowledge of business software such as Office, FileMaker Pro and AcrobatIdeal Candidate AttributesHighly creative and inspired, with a sharp eye for detailWilling to constantly improveOpenness and adaptability to changeAble to work in a fast-paced environmentSelf-directed, motivated and require little directionAble to prioritize and complete work assignments/projects with a sense of urgency and execution for excellent resultsSkilled in proofreading and reviewing color separations, ensuring accuracy, consistency, and quality across all deliverablesStrong ethics and ability to maintain confidentialityConsumer Packaging experience a plusEducation & Work ExperienceBasic knowledge of color separation, management and printing processes required (i.e. flexographic, rotogravure, offset, digital)Experience in print production, pre-press and printing processesBasic proficiency in color management, inks and packaging substratesMinimum 5 years graphic design, prepress or printing work experience idealProficiency in Adobe Acrobat, Illustrator and PhotoshopDemonstrated experience in client engagement, managing daily communication and fostering strong client relationships.Olberding Brand Family offers a dynamic work environment, competitive salaries, full employer subsidized health benefits effective first of the month following hire date that includes medical, dental, life insurance, short-term disability and opportunity to elect other health benefits. Additionally, we offer flexible work arrangements, education reimbursement, 401k and profit-sharing plans. The Olberding Brand Family is an equal opportunity employer and welcomes individuals of diverse talents and backgrounds.