Medical Support Specialist

Job Details Level: Experienced | Job Location: IDX Coppell TX Site - Coppell, TX 75019 | Position Type: Full Time | Education Level: High School | Job Category: Biotech Summary of Position Medical Practice Support Analyst supports and coordinates efforts to foster quality and ensure the analytical processes are consistent with IDX core values and mission. Work with all sites for daily pathology capacity analysis. Support Medical Practice by analyzing and researching any issues up to and including issues resolution. Continuously audit routine documentation and processes to ensure data integrity and quality, while ensuring team members are educated regarding the quality function and their role to ensure operating and compliance policies, procedures, and regulations are followed. Creates and presents complex ad hoc data analysis and reports, as appropriate to the area of expertise. Key Job Elements Assists IT with Medical Practice compliance, LIS, and interface projects, including requirements review, feedback, testability, and risk areas. Works with program management and operations to ensure quality of processes and procedures. Plans and performs user acceptance testing (UAT) by collaborating with IT and vendors to create and execute test plans/cases for LIS(s). Leads issue triage and resolution meetings on behalf of Medical Practice with IT, including replicating, documenting, prioritizing and tracking to closure using database. Assists in onboarding new paths, schedules training, creates profile in LIS and prepares office. Creates and maintains path QPF Folders. Responsible for updating and disseminating Quality Standard Operating Procedure (SOP) for signatures. Review, investigate, and collaborate with VPMDs for clients on at risk due to pathology issue. Investigate, identify root cause, and close out client complaints for pathology. Works with Sales to coordinate client visits and travel and manage kiosk visits (Maryland: once a month, New Jersey: once a quarter). Work with all sites for Collaborative Case Conferences including identify path for session, schedule session, schedule a run through date, identify cases to be presented. Input License updates and share with IT daily. Coordinate weekend work, update and maintain Monthly AP and Heme on-call & PTO calendars and ensure Novopath is updated. Update path reading locations in LIS (WinSurge). Schedule scope maintenance for all sites including kiosk. Assists paths with locating specific case/diagnosis. Qualifications Bachelor of Science degree, preferred (chemical, physical, biological or clinical laboratory science or medical technology) 4+ years of experience in a medical laboratory environment required. Knowledge of medical practice compliance, experiences with quality assurance and laboratory regulations/accreditation requirements preferred. Experience in all aspects of the AP laboratory operations desired. Strong interpersonal skills and the ability to work effectively with a wide range of individuals and constituencies in a diverse community. Strong analytical and technology skills, including database management and spreadsheeting. Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues. Ability to analyze, develop, establish, and maintain efficient office workflow and administrative processes. Ability to gather data, compile information, and prepare reports. Willingness to work overtime and different shift times and ability to be in the office to fully understand the workflow. Knowledge of CAP, CLIA, and state regulatory requirements such as New York State Department of Health. Environment Fulgent Therapeutics LLC is an Equal Employment Opportunity Employer. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. #J-18808-Ljbffr