Operations Support Specialist I

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

The Operations Support Specialist I is responsible for assisting in the coordination of all functions related to processing and decisioning of loans and projects. Works with internal partners to determine eligibility based on Company/investor guidelines.

Direct Reports

• N/A

Principal Duties

• Proficiently performs all aspects of Conditions Support and Closing Agent Approvals.
• Manages multi-state project pipeline; coordinates same with internal partners and 3rd party vendors

• Review and approve all settlement and title companies including wire instructions.

• Ensures settlement documentation package meets compliance guides and correct as necessary for approval

• Assists in the implementation of process improvement and quality control initiatives.

• Resolve errors and provide front line staff with support

• Manages key loans dates, provides status and outstanding conditions to applicable partners
• Communicates timeline variances and file errors to applicable management lead(s)
• Updates SharePoint with Closing Agents approved.
• Reviews necessary documents required of loan files, including required legal documentation and supporting conditions for required standard compliance.
• Attends regular system training updates, and Caliber, line of business or loan-type specific guideline trainings
• This position is considered a non-loan originator position, this means participants may not engage in activities of a loan originator, including communicating directly with borrowers about credit qualification or loan terms, including pricing concessions or other transaction-specific terms or conditions
• Performs Conditions Management for additions and deletions to database.
• Performs related duties as assigned by management.

Education and Experience Requirements

• High School Diploma or equivalent required.
• 2-4-year college degree preferred.

Knowledge, Skill, and Ability Requirements

• Knowledge of mortgage loan processing, compliance.
• Agent approvals and closing guidelines.
• Strong interpersonal, oral, and written communication skills.
• Excellent customer service orientation.
• Ability to multi-task, prioritize and time manage.
• Ability to work autonomously under minimal supervision.
• Excellent computer and Microsoft Office skills including SharePoint.

Additional Information:

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We're a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance
  
• Health Savings Account with employer contribution
  
• 401(k) Retirement plan with employer match
  
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
  
• Adoption Assistance
  
• Tuition & Certification reimbursement
  
• Employee Mortgage Loan Program
  
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
  

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you'll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
  
• Matching Gifts Program - dollar-for-dollar up to $1,000
  
• Access to grants, nonprofit resources, and volunteer opportunities
  
• More than $6,000,000 donated since 2020
  
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)
  
  

Equal Employment Opportunity


We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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