Case Manager - aka Client Advocate (internally)

Job Description

Job Description

JOB ANNOUNCEMENT Position Community Service Specialist II Department Housing & Community Services (HCS) Classification 3-C Employment Status / FLSA Status: Regular, Full-Time (40 hours per week) or Part-Time / Non-Exempt Reports To Program Manager Salary Range (Hourly)$25.30 - $30.50 Announcement Date August 17, 2026 (revised) Application Deadline Open Until FilledAbout Family BridgesFounded in 1968, Family Bridges is a nonprofit organization dedicated to empowering individuals, families, and seniors to achieve wellness, stability, and independence through culturally competent care. Guided by our vision of building healthy, prosperous communities with dignity, we are driven by the values of compassion, respect, collaboration, and cultural understanding as we deliver high-quality services that create lasting impact.Position SummaryThe Community Service Specialist II independently performs established prevention and intervention services, including individual mediation, conflict resolution, crisis intervention, de-escalation, resource navigation, and follow-up under program protocols and the direction of the Program Manager. This position serves diverse Family Bridges populations, including seniors, parents, caregivers, individuals and families experiencing housing instability, justice-impacted individuals, and other community members with varied service needs. As needed, the Specialist II may also conduct community outreach to promote and educate the community about Family Bridges programs and services. Essential Duties & Responsibilities

• Provide individual mediation, conflict resolution, prevention/intervention, crisis intervention, de-escalation, resource navigation, and related community support services within established program protocols, seeking guidance or higher-level support for complex or high-risk situations.
• Conduct outreach as needed to engage community members, promote and educate the community about Family Bridges services, assess needs and safety concerns, and coordinate referrals to appropriate resources.
• Respond to community concerns and support post-incident response, community healing efforts, and restorative interventions following critical incidents.
• Provide individual mediation and conflict-resolution services and support structured restorative, wellness, educational, and community engagement activities led by designated facilitators.

• Maintain working relationships with community members, public agencies, service providers, law enforcement, schools, businesses, and other stakeholders while referring formal partner coordination and agency representation to designated staff.
• Maintain accurate documentation, data collection, follow-up records, and reporting in compliance with organizational and program requirements.
• Use trauma-informed, restorative, healing-centered, and culturally responsive practices in all client and community interactions.
• Exercise sound judgment within established protocols and work independently and collaboratively in community settings.
• Perform other related duties as assigned.

Minimum Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of experience in community outreach, mediation, crisis intervention, behavioral health, violence prevention, or related human services work.
• Experience working with diverse Family Bridges populations, including seniors, parents, caregivers, individuals and families experiencing housing instability, and justice-impacted individuals.
• Working knowledge of trauma-informed care, conflict resolution, restorative practices, crisis intervention, motivational interviewing, de-escalation, and community engagement.
• Strong interpersonal, communication, problem-solving, and relationship-building skills.
• Ability to maintain professional boundaries and respond appropriately in dynamic or high-stress community settings.
• Ability to maintain accurate documentation and utilize organizational technology systems.
• Ability to work independently and collaboratively while following established protocols and supervisory direction.
• Flexibility to work evenings and weekends as program needs require.
• Valid California Driver’s License and reliable transportation.

Working ConditionsOffice, community, and program-site work environment. Local travel and occasional evening/weekend work may be required. Reasonable accommodation may be made for qualified individuals with disabilities.Employment Conditions

• Organizational Assignment: This position may support one or more Family Bridges programs, departments, grants, contracts, or organizational initiatives.
• Funding: This position may be funded through grants, contracts, program revenue, and unrestricted organizational funds. Continued employment is subject to organizational needs, funding availability, and program requirements.
• Other Duties: This job description describes the general nature of the position and is not intended to be an exhaustive list of duties.
• At-Will Employment: Employment is at will and may be terminated by either party at any time, with or without cause or notice, as permitted by law.
• Equal Employment Opportunity: Family Bridges is an Equal Opportunity Employer committed to a diverse, equitable, and inclusive workplace.

ADA Requirements:

• • Ability to communicate clearly with others.
  • Ability to see and hear to interact with others.
  • Ability to use a computer.
  • Ability to use smartphone and/or tablet (e.g., iPad).
  • Ability to travel locally multiple times a day.
  • To lift a minimum of 20 lbs.
  • Vision 20/20 with correction.

​​​​​​​TO APPLY:

Send or e-mail RESUME and COVER LETTER to:Human Resources
Family Bridges, Inc.168 – 11th Street, Oakland, CA 94607
Fax: View phone number on ziprecruiter.com
Email address: View email address on ziprecruiter.com

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