Customer Service Rep (5296)

Domino's Franchise

Job Description

We're looking for a Customer Service Rep to join our team in Albany, United States. In this role, you'll be the friendly face of our organization, helping customers with their inquiries and ensuring they have a positive experience with our products and services. You'll work in a fast-paced environment where your empathetic approach and problem-solving skills will make a real difference in customer satisfaction and loyalty.

Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner
Listen actively to customer concerns and provide accurate, helpful solutions
Troubleshoot customer issues and resolve complaints with patience and understanding
Maintain detailed and accurate records of customer interactions and transactions
Provide product and service information to customers, answering questions thoroughly
Follow up with customers to ensure their issues have been resolved satisfactorily
Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction scores
Escalate complex or unresolved issues to appropriate departments or supervisors
Customize solutions based on individual customer needs and preferences
Adhere to company policies and procedures while maintaining a supportive attitude toward customers

Qualifications

Proven customer service experience or equivalent work experience in a customer-facing role
Excellent communication skills, both written and verbal
Strong active listening and empathetic approach to customer interactions
Proficiency with computer systems and ability to learn new software quickly
Ability to multitask and manage multiple customer inquiries simultaneously
Problem-solving skills with a focus on finding customer-centered solutions
Patience and composure when handling difficult or frustrated customers
Typing speed of at least 40 words per minute
Preferred: Experience with Customer Relationship Management (CRM) software
Preferred: Product knowledge or familiarity with our industry
Preferred: Conflict resolution experience
Preferred: Bilingual capabilities

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply

Vacancy posted 18 days ago

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