SNOW Business Analyst

About USDM USDM Life Sciences is a premier consulting company with 20+ years of experience assisting heavily regulated biotech, medical device, and pharmaceutical companies with their GxP technologies to accelerate growth. Our deep domain knowledge and technology expertise in life sciences business processes are what set us apart. From strategy to implementation and adoption, we have delivered thousands of GxP projects globally. As part of the USDM team, you have the opportunity to work with cutting‑edge technologies through our many partnerships with companies like Microsoft, Google, Oracle, DocuSign, Box, and many more. From molecule to market, you will help connect technology, people, and data in new ways to generate real‑time insights to improve business outcomes for USDM’s clients. Nature and Scope of Job Role is on‑site in Bothell, WA. Looking for a ServiceNow Developer/Architect who can both build and think architecturally. This role sits between pure development and high‑level platform design—you’ll be hands‑on configuring and customizing ServiceNow while also helping shape scalable, maintainable solutions across the platform. You’ll partner closely with stakeholders, translate business needs into technical solutions, and help ensure our ServiceNow environment is secure, performant, and aligned with best practices. Primary Responsibilities Development & Configuration Design, develop, and maintain ServiceNow applications and custom solutions Configure core ServiceNow modules such as ITSM, ITOM, CMDB, HRSD, CSM, or SecOps (based on your environment) Build and maintain business rules, client scripts, UI policies, flow designer workflows, and script includes Develop integrations using REST/SOAP APIs and IntegrationHub Architecture & Platform Design Contribute to platform architecture decisions, ensuring scalability, performance, and security Provide guidance on best practices for configuration vs. customization Support CMDB design, data models, and governance Participate in release planning, upgrades, and instance strategy (dev/test/prod) Collaboration & Delivery Work with product owners, business analysts, and stakeholders to gather requirements Translate functional requirements into technical designs and solutions Review code and configurations to ensure quality and maintainability Troubleshoot production issues and provide root cause analysis Additional Responsibilities Perform other related duties and assignments as required Qualifications 3–6 years of hands‑on ServiceNow experience ServiceNow certifications Strong experience with JavaScript in the ServiceNow platform Solid understanding of ServiceNow architecture, data models, and security model Experience building integrations with external systems Experience acting as a technical lead or solution designer on ServiceNow projects Exposure to ServiceNow upgrades and platform optimization efforts Experience in regulated environments (healthcare, pharma, finance, etc.) Familiarity with DevOps, CI/CD, and automated testing in ServiceNow Education & Certifications Bachelor’s degree in Computer Science, Information Systems, or related field Master’s degree preferred Working Conditions The working conditions described here are representative of those that must be met by an employee to successfully perform the essential responsibilities and functions of the job and are not meant to be all‑inclusive. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job. Unless reasonable accommodations can be made, while performing this job the staff member shall: Prolonged periods of sitting or standing at a desk and working on a computer in an environmentally controlled home office environment Operate other office productivity machinery, such as a calculator, scanner, or printer Frequently communicate with stakeholders via telephone, email, or instant message. Must be able to exchange accurate information in these situations Equal Opportunity Statement USDM Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Disclaimer This job description is intended to describe the general nature and the level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. USDM Life Sciences reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Compensation Salary/Hourly Rate Range (W2): USD 75.00 - 90.00 per hour. The base salary/hourly rate range represents the anticipated low and high end of the USDM’s compensation range for this position. Actual salaries/hourly rates will vary and will be based on various factors, such as the candidate’s qualifications, skills, competencies, and proficiency for the role. The compensation described above is subject to change and could be higher or lower than the range described based on market survey data or budget. Full‑time employees are eligible for health, vision, and dental insurance, life insurance, short and long‑term disability, hospital indemnity, accident, and critical care coverage. Both full and part‑time employees, who are at least 21 years of age, are eligible to participate in USDM's 401k plan. Full and part‑time employees may be eligible for paid time off. All employees are eligible for USDM's rewards and recognition program. For more details about our benefits, visit us here: #J-18808-Ljbffr USDM Life Sciences