Customer Operations Coordinator

Customer Operations Coordinator – AmeriPro Roofing is an exterior home remodeling company hiring to join our Operations team. This role serves as the primary operational liaison responsible for guiding roofing and exterior restoration projects from contract through final payment and closeout. You will work with homeowners, insurance companies, mortgage companies, sales representatives, production teams, and internal departments to ensure each project progresses smoothly while delivering an exceptional customer experience. This role is ideal for someone who enjoys problem-solving, building relationships, coordinating multiple priorities, and making a meaningful impact on customer satisfaction. Compensation & Benefits Base Salary $48,000 to $65,000 per year (based on direct industry experience) Full Insurance Benefits PTO & 401(k) with 3% match Hybrid work schedule and Company Paid Holidays Key Responsibilities Project Oversight: Own the operational lifecycle of restoration projects from contract to final payment. Milestone Tracking: Monitor timelines and proactively resolve risks to keep projects moving smoothly. Client Advocacy: Serve as the primary contact for homeowners regarding schedules, warranties, and status updates. Issue Resolution: Handle customer inquiries and concerns with empathy, professionalism, and speed. Insurance Admin: Review, compile, and submit required claim forms, supplements, and invoices. Funding Support: Assist with mortgage company loss draft processes and customer financing questions. Payment Collection: Coordinate collection activities while maintaining strong, positive client relationships. Team Collaboration: Partner with sales, production, adjusters, and mortgage companies to resolve issues. System Integrity: Document communications and upload audit-ready project records daily into the project management system. Qualifications High School Diploma or GED. Strong customer service and professional proactive communication skills. Exceptional organization with the ability to manage multiple projects. High computer proficiency, specifically with Microsoft Office suite. Sharp attention to detail and excellent task follow-through. Preferred Experience Associate or bachelor’s degree. Background in construction administration, insurance restoration, or mortgage processing. Hands-on experience using Service Titan or similar CRM/project management software. Why Join AmeriPro Roofing? Our Operations team plays a vital role in delivering an exceptional customer experience. As a Project Success Partner, you’ll work with a collaborative team that values accountability, continuous improvement, and professional development. We provide ongoing training, opportunities for advancement, and the chance to make a meaningful impact on every project we complete. #J-18808-Ljbffr