Director, Customer Vertical, Data Centers

The Role We are seeking a Director, Vertical Market - Data Centers. Working within the Water Solutions and Services (WSS) segment, you will develop, lead, and direct commercial initiatives aimed at increasing penetration for our water treatment products and services within the Data Center vertical market. Our ideal candidate will provide leadership and expertise to maximize sales revenues, develop key account relationships, and provide assistance to grow sales of our solutions to the Data Center industry globally. The candidate will understand how and where Data Center buying decisions are made and will possess the commercial skills needed to develop and pursue business growth strategies within the vertical, with particular value in knowledge of construction, specifying engineers, and water treatment within the industry. An ideal candidate will operate with a great deal of autonomy, responsible for decisions that significantly impact business results and strategy. The candidate will be recognized as a subject‑matter expert in Xylem and demonstrate mastery of solution and value selling. They will lead a team of segment‑focused efforts while working within a team of enterprise‑level resources to generate business results. A keen knowledge of emerging trends in the Data Center vertical and contribution to solution offerings are key indicators of success. Core Responsibilities Key Accounts Segment the market and identify key accounts based on business potential Cultivate positive and lasting relationships with key account holders Manage critical accounts with responsibility for revenue, profit, and Voice of Customer (VOC) Resolve complex commercial issues using advanced problem‑solving skills Market Analysis Promote products Conduct opportunity size analysis Understand and communicate industry trends to a broader Xylem team to increase potential for sales within the Data Center industry Work closely with the product team to build business cases necessary to support new or enhanced product solution development Be an ambassador/SME for the Data Center vertical market within the Water Solutions and Services (WSS) segment Coordinate segment‑level business activities with enterprise‑level Xylem colleagues Strategic Leadership Define and execute Xylem’s overall approach to the Data Center vertical market Drive growth through differentiated product and service offerings Direct and coordinate efforts with a team of Vertical Market Leads and Business Developers Lead vertical‑specific go‑to‑market strategies, including value propositions, messaging, and market campaigns aligned with Data Center customer needs Performance & Growth Drive sales pipeline development by partnering with sales and marketing resources to identify, prioritize, and advance qualified opportunities across regions Increase share of wallet per customer within the vertical Own the “virtual P&L” for the vertical, including accountability for segment KPI’s North American Focus, International Responsibility Operate with a focus on the North American market, while identifying potential international opportunities and promoting appropriately Carry the offer for expansion of our water treatment products and services forward Interface, collaborate, and support international colleagues Key Competencies Responsible for Xylem's overall approach to the market and will drive growth by carefully and selectively pursuing actions to differentiate Xylem's product and service offerings to the market Provide vertical market leadership to commercial team; identifies and resolves most complex problems and applies problem‑solving skills to deal with most situations Creates market campaigns designed to increase awareness of Xylem solutions and services among internal and external users, influencers, and specifiers Provides insights and suggestions to the M&A team as necessary Translates industry drivers into actionable market and sales initiatives designed to increase sales into the relevant vertical market Growth in sales and EBITDA for the relevant vertical market Growth in rate of success for pursuit of opportunities in vertical market Increased vertical market sales penetration, measured both by penetration into number of customers, as well as by increased share of wallet captured per customer in the vertical market Owner of “virtual P&L” of vertical market, (KPI's for role include market P&L) Directs sales and R&D strategy and direction within customer segment Critical key account assignments with revenue, profit, and VOC responsibility for Xylem business within a vertical Core Competencies Strategic thinking and market analysis Leadership and team development; people management Solution and value‑based selling Financial acumen (P&L ownership) Excellent communication and stakeholder engagement Position Requirements / Preferences Formal education/experience requirements: BS/BA in a related discipline such as marketing, engineering, or environmental science + 10 years Marketing and/or relevant industry experience Formal education/experience preferences: Master’s degree in a related discipline such as business, marketing, engineering, or environmental science + 8 years Proven track record in solution and value selling Strong leadership and strategic planning capabilities International experience highly preferred 25%–50% travel within mostly continental US, potential international travel required High proficiency in English required Locations: Charlotte, NC / Chicago, IL / Atlanta, GA (other locations considered must be within 1 hour or less of an international airport) Salary The estimated salary range for this position is $175 K to $200 K plus bonus. Starting pay is dependent on multiple factors such as skills, experience, and work location, and is not typically at the top of the range. Xylem offers a competitive compensation and generous benefits package, including medical, dental, and vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement. We reserve the right to modify this job description and assign additional duties as needed. This position outlines the general nature of the role and is not an exhaustive list of duties. Proud to be an Equal Employment Opportunity (including disability and veterans) and affirmative action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. #J-18808-Ljbffr Xylem