Senior DevOps Engineer

Job Title: Senior DevOps Engineer

Key Skills: Tier III Application Support, ftware Configuration, Root Cause Analysis (RCA) Advanced Troubleshooting, SQL & Relational Databases, Jira / Azure DevOps, SaaS / Enterprise Applications, Defect Analysis, Java / Python / JavaScript / C#

Agile Methodologies, Production Support, Clinical Trials / Life Sciences (Preferred)

Experience: 8-15+ Years

Location: Indianapolis, Indiana (Onsite)

Coforge is seeking experienced Software Configuration Engineers with strong expertise in Tier III application support, software configuration, root cause analysis, troubleshooting, SQL, SaaS/enterprise applications, and defect investigation. Experience with Jira/Azure DevOps and programming languages such as Java, Python, JavaScript, or C# is highly preferred.

Key Responsibilities:

• Provide Tier III support for enterprise applications.
• Investigate and resolve complex production issues.
• Perform root cause analysis and defect identification.
• Configure and troubleshoot application functionality.
• Collaborate with Product Managers and Software Engineers.
• Validate fixes and support testing activities.
• Improve platform stability and reduce recurring issues.
• Create technical documentation and knowledge articles.
• Participate in on-call support rotation (24x5).

Required Skills & Experience

• 8+ years of Tier III Application Support or Production Support experience
• Software Configuration & Troubleshooting
• Strong Root Cause Analysis (RCA) skills
• SQL & Relational Database knowledge
• Jira or Azure DevOps experience
• Defect Investigation & Resolution
• Experience working with Engineering teams
• SaaS or Enterprise Application Support
• Basic coding knowledge (Java, Python, JavaScript, C#, etc.)
• Strong communication and problem-solving skills
• Agile environment experience (preferred)
• Life Sciences / Clinical Research experience (preferred)