Mitigation Project Coordinator

Job Description

Job Description

MITIGATION PROJECT COORDINATOR

Insurcomm Restoration
Fortify Companies
In‑Person | Office‑Based
Full‑Time
Southampton, NJ

Insurcomm Restoration delivers complete restoration, reconstruction, and emergency response you can rely on when everything needs to go right. For more than 30 years, we have helped property owners, facility teams, and communities recover from fire, water, mold, storms, and environmental hazards.

As part of Fortify Companies, we are part of something bigger. Fortify’s roots are in restoration—helping families and businesses recover when disaster strikes. But we’re building something beyond recovery: a platform that aligns insurance carriers, property owners, and service providers across prevention, response, restoration, and rebuild.

We believe helping people rebuild after a loss is only half the job. Through our family of companies, we deliver coordinated care from prevention to restoration across 210+ markets nationwide, backed by Summit Partners. Our teams, technology, and local expertise come together so property owners and insurers get fewer losses, faster recoveries, and someone they can trust.

• Safety first, always: We hold ourselves to the highest standard to protect our team, clients, and communities
• Showing up with a service heart: We help people move forward with empathy, respect, and unwavering commitment
• Bringing the energy: We show up with urgency and a get‑it‑done mindset, owning every outcome
• Predictability in the unpredictable: With standardized systems, we deliver consistency every time
• Driving success together: By supporting one another, we strengthen relationships and drive results

As a Mitigation Project Coordinator , you play a critical administrative and operational role supporting mitigation projects from start to finish. Working in‑person from our Southampton, NJ office , you provide the structure, organization, and communication that allows Mitigation Project Managers and field teams to perform at their best.

This role is the backbone of the mitigation operation—coordinating schedules, maintaining accurate documentation, supporting financial and reporting processes, and ensuring clear, timely communication between internal teams, clients, vendors, and insurance partners. Your ability to take control behind the scenes ensures projects move forward efficiently and predictably during chaotic situations.

• Coordinate clerical, administrative, and accounting functions for mitigation projects
• Support Mitigation Project Managers and Operations leadership with daily project coordination
• Maintain accurate job files, notes, and documentation within PSA
• Track project schedules, appointments, and workflow from beginning to end
• Coordinate office schedules and communicate with customers regarding arrivals, changes, or delays
• Assist with collections processes, including deductibles, progress payments, and final payments when needed
• Coordinate and communicate with insurance companies, adjusters, agents, vendors, and clients throughout the project lifecycle
• Prepare, review, complete, and route project‑related forms, paperwork, purchase orders, and work orders
• Perform project tracking and reporting, including schedules, metrics, and operational reports using Power BI
• Provide quick, accurate responses to vendors, agents, and clients
• Support office staff, production management, and sales teams as needed
• Answer incoming calls, direct inquiries, and assist clients professionally and empathetically
• Demonstrate a positive and professional image of the company through written, verbal, and visual communication
• Apply all safety rules and regulations and help prevent work hazards
• Perform other administrative and coordination duties as assigned

• $21.50 – $26.50 per hour (approximately $45,000 – $55,000 annually)
• Comprehensive health, dental, and vision coverage
• 401(k) with company match
• Generous PTO and paid holidays
• Training and development opportunities
• Growth potential within a PE‑backed, expanding organizatio

• In‑person, team‑based role supporting emergency mitigation operations
• Collaborative office environment closely aligned with field teams
• Clear opportunity for growth into senior coordination, operations, or project management roles
• Exposure to insurance‑driven mitigation workflows
• A values‑driven organization that prioritizes people, safety, and accountability

If you thrive on organization, communication, and taking control when things are chaotic, we would love to hear from you. Join a team where your coordination skills play a direct role in helping people recover when it matters most.

Insurcomm Restoration and Fortify Companies are equal opportunity employers committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. All qualified applicants will receive consideration for employment.

Requirements

• Excellent time‑management and organizational skills
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast‑paced environment
• Professionalism, attention to detail, and reliability
• Ability to apply basic mathematical and accounting concepts
• Experience using job management systems; PSA experience strongly preferred
• Experience creating, maintaining, or working with reports and dashboards; Power BI experience required
• Reliable attendance and punctuality

• Knowledge of the restoration or mitigation industry
• Experience supporting Project Managers or Operations teams
• Experience coordinating insurance‑related workflows
• Associate’s degree required; Bachelor’s degree preferred

Benefits

What We Offer

Compensation & Benefits

• Competitive base salary plus uncapped commission opportunity
• Comprehensive health, dental, and vision coverage
• 401(k) with company match
• Generous PTO and 9 paid holidays
• Company technology stipend (monthly)
• Health savings account and flexible spending account options
• Disability, life insurance, and employee assistance program
• Paid parental leave
• Company technology and branded materials

Culture & Opportunity

• Field autonomy with strong operational partnership
• Direct impact on revenue growth in a high-potential Boston market
• PE-backed growth with real career advancement opportunity
• A values-driven, collaborative team that has your back
• The opportunity to build something meaningful in your territory