Salesforce Business Analyst

The opportunity:

The Salesforce Business Analyst will be an extension of our Product Managers that help serve as a liaison between business stakeholders and technical teams, ensuring Salesforce solutions meet organizational needs. This role involves gathering requirements, designing scalable solutions, and driving successful implementations to optimize business processes.

How you will impact Smurfit Westrock:

• Gather and analyze business requirements, turning them into actionable user stories.

• Partner with Salesforce product managers, admins, and developers to design scalable solutions.

• Identify process improvements and recommend automation opportunities.

• Ensure alignment with business objectives and Salesforce best practices.

• Act as the liaison between business stakeholders and technical teams.

• Present findings and project updates clearly to stakeholders.

• Support testing, deployment, and user training to ensure successful adoption.

• Validate solutions against performance and functionality requirements.

• Develop training materials and conduct user sessions.

What you need to succeed:

• Bachelor\u2019s degree in business administration, IT, or related field of study.

• Minimum 3 years of experience with Salesforce or similar CRM platforms.

• Proficiency in Salesforce CRM, automation tools, reports, and dashboards.

• Demonstrated success working with various, cross-functional groups to deliver meaningful results on time and on budget with limited direction.

• Strong analytical and problem-solving abilities.

• Excellent communication and documentation skills.

• Ability to create process diagrams and wireframes.

• Salesforce Administrator or Business Analyst certification a plus.

• Experience with Agile methodologies and data visualization tools (e.g., Power BI).

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.