Senior Business Analyst - eCommerce

Hybrid role out of any of our office locations. As a Senior Business Analyst - eCommerce, you will be a member of a diverse team that is accountable for managing the Digital Commerce Platform for Tax and Accounting Wolters Kluwer. In this role, you are responsible for supporting our North American business segments and other critical enhancements that drive eCommerce marketing revenue. You will be expected to collaborate with a diverse cross-functional team of Marketers, eCommerce, UX designers, system analyst, developers, QA resources and other business leaders who will all contribute to the fulfillment of major and operational eStore releases. Additionally, you will lead the operational enablement of prioritized products that will be sold online to our customers. Responsibilities: * Develop and refine intricate process analyses and end-to-end process mappings. * Propose actionable recommendations for process and operational improvements. * Maintain detailed and updated records on business operations. * Document and understand Adobe Commerce related processes; advise internal users on administrator responsibilities * Participate actively in the development of strategic and long-term business plans. * Provide comprehensive data analysis and present to senior team members and stakeholders. * Offer support in implementing and monitoring business recommendations. Job Qualifications: * Education: Bachelor's, Computer Science or equivalent degree or combination of education and experience. * Requires 2+ years of eCommerce or business operations experience with enterprise level solution in a marketing environment * 2+ years business / requirements analyst experience with exposure to varied projects and environments * 2+ years with Adobe Commerce or other enterprise eCommerce platform Skills: * Experience working in an enterprise or matrixed organization * Strong communication skills * Strong organizational skills * Ability to successfully engage in multiple initiatives simultaneously. * Drive, passion, and initiative, with ability to adapt quickly to rapidly-evolving products, technology, and situations are a must. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $71,300.00 - $124,500.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.