Collections Representative

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Position Summary We are seeking a Customer Accounts Resolution Specialist to join our onsite team. This role is responsible for reviewing customer accounts, resolving billing and payment-related issues, analyzing past-due balances, and ensuring accurate contract billing information is maintained within company systems. The ideal candidate will have strong collections and customer account resolution experience, exceptional attention to detail, advanced Excel skills, and the ability to effectively communicate with customers while collaborating with internal teams to resolve outstanding balances. Key Responsibilities Review customer accounts, aging reports, and billing records to identify past-due balances, billing discrepancies, and account issues requiring resolution. Investigate and resolve unpaid, disputed, or incorrectly billed charges through detailed account analysis and customer communication. Contact customers regarding outstanding balances, negotiate payment arrangements, and facilitate timely resolution of delinquent accounts. Respond to customer billing inquiries and resolve account disputes in a professional and customer-focused manner. Perform account reconciliations, payment research, and payment application reviews to ensure account accuracy. Enter, update, and maintain billing contract terms, service rates, and customer account information within company systems. Generate and analyze reports related to account activity, aging trends, billing exceptions, collections performance, and resolution outcomes. Collaborate closely with Billing, Accounts Receivable, Customer Service, and Operations teams to identify root causes of account issues and implement effective solutions. Maintain accurate documentation of customer interactions, account resolutions, payment commitments, and follow-up activities. Identify process improvement opportunities that enhance billing accuracy, collections effectiveness, and customer satisfaction. Qualifications Bachelor's degree in Accounting, Business, Finance, or a related field preferred. Minimum 2 years of experience in customer account resolution, collections, accounts receivable, billing, finance, or related customer-facing financial roles. Proven experience managing past-due accounts, negotiating payment arrangements, resolving customer disputes, and delivering excellent customer service. Experience handling billing inquiries, account reconciliations, payment applications, and account research. Strong analytical and problem-solving skills with the ability to identify root causes and implement resolution strategies. Advanced proficiency in Microsoft Excel, including pivot tables, lookups, filtering, and reporting. Experience working across multiple systems and databases while maintaining high levels of accuracy and organization. Excellent verbal and written communication skills with the ability to build positive customer relationships while addressing sensitive account issues. Strong attention to detail and ability to manage multiple priorities in a fast-paced environment. Preferred Qualifications Experience in service-based or contract-driven billing environments. Experience managing multi-location customer accounts. Familiarity with ERP, billing, or accounts receivable systems such as SAP, Oracle, NetSuite, JD Edwards, Microsoft Dynamics, or similar platforms. Experience working in environmental services, transportation, utilities, waste management, or other service-oriented industries. Work Environment This is an onsite role working closely with Billing, Accounts Receivable, Customer Service, and Operations teams to support accurate account management, exceptional customer service, and timely resolution of outstanding customer balances. What Success Looks Like Timely resolution of past-due and disputed customer accounts. High levels of billing accuracy and account integrity. Positive customer relationships and professional issue resolution. Effective collaboration across departments to reduce aging balances and improve cash collection performance. Accurate reporting, documentation, and follow-through on customer commitments. FCC Environmental Services, LLC operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best waste management professionals in the industry and develop this talent in an inspiring work environment. FCC Environmental Services, LLC is proud to be an equal opportunity work place employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities. #J-18808-Ljbffr FCC Environmental Services