Customer Service Representative

Job Description

Job Description

When it comes to maintaining comfort, keeping the lights on and water flowing, no one can compete with hometown heroes. HomeTown Services is a residential services provider in the South Central U.S. that provides homeowners with the highest-quality heating, AC, plumbing, and electrical repair and replacement services.

Bilingual is a plus!

PAID WEEKLY!

Summary :

As a Customer Service Representative, you will be responsible for communicating with customers by way of many avenues, including calls, texts, emails, direct messages, and more. The main duties center around ensuring customer service is achieved at the highest level.

Essential Functions & Responsibilities :

• Inbound Customer Service Phone Calls
• Outbound Customer Service Phone Calls
• Handling Chats / Text Communication with Customers
• Multi-Screen management
• Multi-line phone operations
• Open and maintain customer accounts by recording account information accurately.
• Identify and assess customer needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods and tools.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Greet customers warmly and ascertain problem or reason for calling.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Answer questions about warranties or terms of sale.
• Inform customer of deals and promotions.
• Basic office functions such as emailing, faxing, filing, etc.
• Other duties as assigned.

Requirements:

• Active listener with strong customer service skills.
• Pays close attention to details.
• Able to adapt and respond to different types of personalities.
• Excellent communication and presentation skills.
• Enthusiastic and positive.
• Strong computer skills.
• Ability to multi-task, prioritize and manage time effectively.
• High school diploma or equivalent preferred.
• Customer Service experience.

Benefits :

We invest in the whole you — your health, your family, and your future. When you join us, you're not just getting a job — you're gaining a benefits package designed to support you at every stage of life.

• Medical Insurance: Comprehensive medical coverage with four plan options to fit every need and budget, including an HSA-eligible high-deductible plan and an FSA.
• Dental Insurance: Dental coverage with low weekly premiums.
• Vision Insurance: Vision coverage with low weekly premiums.
• Basic Life and AD&D Insurance: Company-paid basic Life and AD&D insurance.
• Long-Term Disability: Company-paid Basic Long-Term Disability coverage.
• Short-Term Disability: Optional Voluntary Short-Term Disability coverage.
• Additional Life Insurance: Optional additional life insurance coverage available.
• Retirement Plan: Traditional 401(k) and Roth 401(k) options with company match!
• Supplemental Health Plans: Including Accident, Critical Illness, and Hospital Indemnity Insurance, plus disability resource services, travel and beneficiary support services, pet health insurance, and PerkSpot — an exclusive employee discount program.
• PTO and Paid Holidays Available

If you meet the requirements and want to join an amazing team – We would love to hear from you!