Senior Team Lead, Collections

Make an impact at NTT Global Data Centers Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported. Your role at a glance The Senior Team Lead, Collections oversees a global portfolio of accounts receivable, leading a team responsible for cash collection, dispute resolution, credit risk mitigation, and AR aging health. This role partners closely with Sales, Billing, Cash Application, and Revenue Accounting to accelerate cash, minimize bad debt, and improve Days Sales Outstanding (DSO). The role combines people leadership, portfolio strategy, and operational excellence, ensuring adherence to company policies, SOX/internal controls, and applicable regulations. What we are looking for KEY RESPONSIBILITIES: Leadership & Team Management Lead, coach, and develop a team of collectors and senior collectors (typically 6–12 FTEs) with clear goals, weekly pipeline reviews, and performance feedback. Own team capacity planning, queue assignment, and prioritization based on risk, aging buckets, and value-at-risk (VaR). Build a high-performance culture with dashboards, incentives, and recognition tied to cash targets and quality metrics. Portfolio & Operations Own Global/segment cash collection targets, DSO, Current %, and >90/120 aging reduction plans; publish weekly and monthly performance packs. Oversee proactive outreach cadence (email/calls/portals), payment plan negotiations, short‑pay management, and promise‑to‑pay adherence. Govern dispute triage (pricing, PO issues, service credits, billing errors), driving root-cause analysis and cross‑functional closure SLAs. Partner with Credit Risk to recommend credit limit changes, account holds/releases, and escalations for high‑risk customers. Ensure cash application alignment (remittance, short pays, unapplied, on‑account), working closely with the Cash Apps team to clear exceptions. Manage month-end close inputs: cash forecast, allowance for doubtful accounts (AFDA) insights, and aging commentary for Finance/Controllership. Maintain collection strategies by segment (enterprise, commercial, strategic accounts), leveraging segmentation, scoring, and dialer/workflow tools. Stakeholder Management & Escalations Run cross-functional AR standups with Sales/CS/Billing to unblock disputes and accelerate payments. Lead structured client escalations with account teams; participate in Quarterly Business Reviews (QBRs) for top past‑due customers. Provide executive-ready reporting to Finance Leadership on risk exposure, cash variances, and remediation plans. Process, Controls & Continuous Improvement Uphold SOX/internal control compliance across collections, adjustments, and write‑off workflows; ensure documentation and audit readiness. Identify and execute process improvements/automation (e.g., dunning optimization, template standardization, portal enrollment, RPA opportunities). Drive data quality—customer master hygiene, invoice accuracy, billing addresses, and payment method enablement (ACH/wire/SEPA/virtual card). Contribute to policy updates (credit, collections, dispute, write‑off thresholds) and train the team on changes. Track and improve customer experience in the collections process (professional tone, clarity, and resolution speed). KNOWLEDGE & ATTRIBUTES Strong command of Order‑to‑Cash (O2C) processes—billing, cash app, credit risk, and collections best practices. Proficient in ERP/finance systems (e.g., SAP S/4HANA, Oracle) and collections/workflow tools (e.g., HighRadius, GetPaid, BillTrust) and customer portals. Advanced Excel/Sheets (lookups, pivots, modeling), comfortable with BI tools (Power BI/Tableau) for AR analytics and forecasting. Understanding of IFRS/GAAP concepts relevant to AR and internal controls/SOX. Leadership & Behavioral Data‑driven decision maker with bias for action and ownership of outcomes. Persuasive communication and negotiation skills—able to handle executive‑level client escalations. People leadership: coaching, performance management, and mentoring, with demonstrated ability to elevate team capability. High degree of integrity, judgment, and resilience in a fast‑paced, global environment. ACADEMIC QUALIFICATIONS & CERTIFICATIONS Bachelor’s degree in Finance, Accounting, Business, or related field (required). MBA/PGDM in Finance or professional credential (e.g., CA Inter, CMA, CCE/Credit Management) preferred. Training/certification in Lean/Yellow Belt or Data Analytics (Power BI) is a plus. REQUIRED EXPERIENCE 7–10 years total experience in Collections/Credit & Collections/O2C, including 2–4 years in people leadership. Proven track record of improving cash collections, reducing DSO/aging, and resolving high‑value disputes. Experience working with enterprise/strategic accounts and navigating customer procurement/AP portals. Prior exposure to global operations and working across time zones/stakeholders. PHYSICAL REQUIREMENTS Regularly moves equipment and other hardware up to 25 lbs. Frequently move about inside and outside of data center / facility Remain stationary for long periods of time. Ascend / Descend a ladder and perform duties atop a raised platform. Position self in small spaces. Operate computer, peripherals, and other office equipment. Perform work during US business hours and time zones. WORK CONDITIONS & OTHER REQUIREMENTS Travel required 10% of time. Perform work from a remote location with stable internet connection. Compensation Pay Range This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device. NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $106,300.00 - $129,000.00. All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance. Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package. Who we are As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime. NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Data centers are the foundation of the digital world and at NTT Global Data Centers, we are one of the largest providers across the globe. We offer a wide variety of exciting and challenging careers that deliver opportunities to shape our ever-changing world. Our diverse, inspiring workforce is the heart and soul of our company, providing the best experience for our clients every day. By bringing together our global capabilities and local expertise, we help our clients achieve their goals, anywhere in the world. Together, we can accomplish the extraordinary and work to create a more sustainable world with rewarding benefits for everyone - clients, employees, investors, partners, and communities. Introduce yourself to our recruiters and we will get in touch if there is a role that seems like a good match.