EAP Program Manager / Senior Account Manager (must be Licensed in Virginia OR Washington, DC) [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an EAP Program Manager / Senior Account Manager based in United States.

This role offers an opportunity to lead the delivery and management of complex Employee Assistance Program (EAP) services while serving as a trusted advisor to key client stakeholders. Combining program leadership, account management, compliance oversight, and relationship development, the position plays a critical role in ensuring high-quality service delivery and client satisfaction. You will oversee contract performance, coordinate cross-functional teams, and drive continuous improvement initiatives across healthcare-focused programs. Working in a collaborative and mission-driven environment, you will help organizations achieve better outcomes through effective program management and operational excellence. The role is ideal for licensed behavioral health professionals who possess strong business acumen, project management expertise, and a passion for client success. This position offers meaningful impact, professional growth, and the opportunity to contribute to programs that improve well-being and workforce support services.

Accountabilities

• Serve as the primary point of contact for client stakeholders, ensuring successful execution of contractual obligations, service agreements, and program deliverables.
• Oversee the full lifecycle management of EAP programs and client contracts, maintaining compliance with Statements of Work (SOWs), Service Level Agreements (SLAs), regulatory requirements, and organizational policies.
• Lead program operations by developing project plans, managing schedules, tracking deliverables, and ensuring timely completion of all contractual commitments.
• Coordinate cross-functional teams across operational, clinical, finance, and pharmacy-related functions to ensure seamless service delivery and effective collaboration.
• Monitor program performance metrics, utilization trends, and SLA compliance, implementing corrective actions and improvement initiatives when necessary.
• Facilitate client meetings, prepare status reports, maintain action item logs, and provide regular operational and utilization reporting.
• Support onboarding and implementation activities for new programs, serving as a key liaison between stakeholders and internal teams.
• Act as a subject matter expert on EAP services, providing guidance, training, and consultation to clients and internal stakeholders.
• Manage billing-related activities, utilization data reporting, and documentation to support accurate invoicing and contract administration.
• Identify opportunities for program enhancement, operational efficiency, service expansion, and long-term client growth.
• Support contract modifications, proposal development, business requirement gathering, and strategic planning activities.
• Maintain adherence to privacy, security, healthcare compliance, and organizational governance standards.

Requirements

• Active, unrestricted independent clinical license in Virginia or Washington, D.C., such as LCP, LCSW, LICSW, LMFT, LPC, or equivalent behavioral health credential.
• Master’s or Doctoral degree in Social Work, Counseling, Psychology, Marriage and Family Therapy, or a related behavioral health discipline.
• Minimum 5 years of direct Employee Assistance Program (EAP) experience.
• At least 4 years of account management, client relationship management, or program management experience.
• Proven experience managing contracts, service delivery programs, and performance-based engagements.
• Strong background in business process analysis, operational improvement, and program optimization.
• Experience supporting healthcare organizations, government agencies, federal programs, or commercial healthcare initiatives.
• Excellent project management, strategic planning, and organizational skills.
• Strong analytical, problem-solving, and decision-making capabilities.
• Outstanding communication, stakeholder engagement, presentation, and relationship-building skills.
• Proficiency with Microsoft Office applications and business management tools.
• Knowledge of healthcare regulations, compliance requirements, privacy standards, and contractual performance management.
• Experience gathering business requirements, supporting proposal development, and coordinating cross-functional teams.
• Ability to travel up to 15% annually as required.
• Eligibility to successfully complete federal background investigation requirements and obtain applicable federal clearances when necessary.
• Knowledge of information technology systems and healthcare service platforms is considered an asset.

Benefits

• Competitive salary ranging from $79,700 to $103,000 annually , based on experience, qualifications, and skills.
• Remote work opportunity within the United States.
• Comprehensive medical, dental, and vision insurance plans.
• Generous paid time off and holiday programs.
• Retirement savings plan with employer-sponsored options.
• Corporate wellness initiatives and employee well-being programs.
• Educational assistance and professional development opportunities.
• Employee discount programs and additional corporate perks.
• Career advancement opportunities within a growing healthcare services organization.
• Supportive, mission-driven culture focused on improving health outcomes and service excellence.
• Access to resources, tools, and leadership support designed to foster long-term career growth.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.