Site Customer Quality Assurance Engineer - Senior

We are looking for a talented Site Customer Quality Assurance Engineer - Senior to join our team specializing in Quality for our Cummins Inc. facility in Fridley, MN.

In this role, you will make an impact in the following ways:

• Serve as the site‑level quality advocate for internal and external customers, translating customer expectations into actionable quality planning, controls, and results.
• Act as the primary quality contact for the customer at the site level, ensuring timely resolution of product and process quality issues.
• Lead containment activities and manage customer‑related quality systems, including corrective action requests, supplier corrective actions, and nonconforming material reports.
• Drive continuous improvement initiatives to reduce defects and strengthen quality across processes, purchased parts, and product design.
• Ensure products and processes meet site‑specific quality standards, customer requirements, and applicable AIAG core tools.
• Identify quality risks, prioritize actions using customer‑centric metrics, and lead or support Six Sigma and continuous improvement projects.
• Support change management by verifying product and process changes, developing key quality metrics, analyzing data, and presenting insights to plant leadership.
• Lead quality audits serve as a technical quality resource across functional areas, and coach team members while advancing Quality 4.0 initiatives and Safe Launch/VPI activities.

To be successful in this role, you will need the following:

• Strong customer advocacy and communication — effectively translate customer requirements into quality plans and outcomes, manage conflict constructively, and tailor communications to influence diverse stakeholders.
• Deep quality and technical expertise — lead APQP and PPAP activities, apply measurement science and statistical foundations, and leverage quality systems to ensure robust, compliant, and repeatable processes.
• Disciplined problem solving and execution — use structured, data‑driven methodologies to identify root causes, implement sustainable corrective actions, and protect the customer while delivering results under complexity.
• Inclusive leadership and modern quality mindset — develop talent, value diverse perspectives, influence without authority, and advance Quality 4.0 through digitization, analytics, and connected quality systems.

Education, Licenses, Certifications:

College, university, or equivalent degree required, Engineering or a related technical or scientific subject preferred.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Intermediate level of Manufacturing or Quality experience required. Preferably 3 years of experience in Quality, Manufacturing, Engineering or Program Management role in the automotive industry or a similarly regulated industry.

Minimum of 2 years of related manufacturing / quality experience required.

Preferred Core Responsibilities and Activities:

• Own site‑level customer quality assurance activities, serving as the primary interface between the manufacturing site and internal/external customers to resolve quality concerns, quality escapes, and systemic issues impacting customer satisfaction.
• Strong background in team leadership and people management is highly preferred.
• Lead and develop a small team of salaried office and shop‑floor quality personnel by providing technical guidance, work prioritization, performance feedback, and development support aligned to site and business objectives.
• Drive root cause analysis and corrective actions using Cummins quality tools (e.g., 7‑Step, 5 Whys, PFMEA, Control Plans), ensuring effective containment, sustainable corrective actions, and prevention of recurrence across the site.
• Demonstrate preferred experience with customer quality, manufacturing quality, or site‑level quality assurance within a regulated or high‑reliability manufacturing environment.
• Apply preferred leadership capability to influence cross‑functional teams, lead structured problem‑solving efforts, and communicate effectively with customers and plant leadership.
• Exhibit preferred working knowledge of ISO 9001 / IATF standards and the Cummins Quality Management System, including customer complaint handling and customer‑facing audit readiness.
• Leverage preferred familiarity with quality data analytics and reporting tools (e.g., Power BI, advanced Excel, Minitab) to monitor trends, customer metrics, and improvement effectiveness.
• Bring a preferred educational background in engineering, quality, or a related technical discipline to support data‑driven decision‑making and technical credibility.

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

Job Quality

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

Min Salary $100000

Max Salary $150000

ReqID 2429230

Relocation Package Yes

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit to know your rights on workplace discrimination.