ReStore Donations and Marketplace Coordinator

ReStore Donations And Marketplace Coordinator

Job Location: 32 N. Sierra Madre Blvd. Pasadena, CA 91107 Reports To: Service Area Operations Manager Department: ReStore Status: Full-Time, Non-Exempt Salary: $19.00 - $21.00

Company Description: In 1990, a small group of dedicated volunteers with a desire to eliminate substandard housing in our community founded San Gabriel Valley Habitat for Humanity. Thanks to our supporters, more than 200 local and international families have been able to build or repair their own homes here in Los Angeles' San Gabriel Valley and beyond. Through the years, we have maintained our unrelenting determination to help families in need by offering a hand up, not a handout. Through donations, shopping at our ReStores, volunteering or adding a voice to support affordable housing, everyone can help families achieve the strength, stability, and self-reliance they need to build better lives for themselves.

Job Summary: The ReStore Donations and Marketplace Coordinator supports daily operational functions for the ReStore, including donation coordination, vendor relations, logistics scheduling, inventory communication, and administrative support. This role serves as a primary point of contact for donors, vendors and drivers to help ensure efficient operations, strong customer service, organized scheduling, and positive business relationships.

The position is responsible for coordinating donation pickups, supporting vendor marketplace operations, maintaining accurate records, resolving operational issues, and assisting with day-to-day operational communication and tracking.

Key Responsibilities:

Donations & Logistics Coordination

• Respond to donation-related phone calls, emails, and inquiries in a professional and timely manner.
• Coordinate and maintain daily and monthly driver schedules to maximize efficiency and operational coverage.
• Support drivers with scheduling, routing, and operational issues that arise during pickups or deliveries.
• Utilize operational systems, including donation and inventory platforms, to maintain accurate donor and pickup records.
• Communicate with ReStore staff regarding wanted and unwanted inventory, transfers, and donation standards.
• Assess donated items to help determine resale suitability and pickup prioritization.
• Maintain donation records, manifests, reports, spreadsheets, labels, and monthly recaps.
• Coordinate company vehicle maintenance scheduling and required annual documentation.

Vendor Relations & Marketplace Support

• Serve as the primary point of contact for Vendor Marketplace vendors regarding questions, concerns, booth sizing, pricing, inventory, performance and operational support.
• Maintain strong professional relationships with vendors and support positive vendor experiences.
• Communicate regularly with vendors regarding inventory performance, operational expectations, and marketplace updates.
• Assist with vendor onboarding, inventory tracking, labeling, and administrative coordination.
• Support contract-related coordination, issue resolution, and vendor performance tracking.
• Collaborate with management to resolve vendor concerns and operational challenges in a timely and professional manner.

Administrative & Operational Support

• Maintain organized records, spreadsheets, reports, and operational documentation.
• Support inventory tracking, data entry, and operational process coordination.
• Assist with identifying opportunities to improve operational efficiency and communication.
• Collaborate with management and internal departments to support daily business operations and customer service initiatives.
• Promote and support the mission and values of San Gabriel Valley Habitat for Humanity.

Requirements

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of customer service, retail, vendor relations, logistics, dispatching, operations, or administrative support experience preferred.
• Experience coordinating schedules, deliveries, inventory, vendors, or operational workflows preferred.
• Proficiency with Microsoft Office applications including Outlook, Excel, and Word.
• Experience working with inventory systems, donation platforms, or retail management systems preferred.

Knowledge, Skills, and Abilities

• Strong organizational skills with the ability to manage multiple priorities, schedules, and operational tasks simultaneously.
• Excellent verbal and written communication skills with the ability to professionally interact with vendors, donors, customers, and internal staff.
• Strong problem-solving and conflict-resolution abilities with sound judgment in fast-paced operational environments.
• Ability to build and maintain positive professional relationships while providing high-quality customer service.
• Strong attention to detail and accuracy in data entry, inventory tracking, reporting, and operational documentation.
• Ability to adapt to changing operational needs while working independently and collaboratively within a team environment.

Equal Opportunity Statement

SGV Habitat for Humanity is an Equal Opportunity Employer and will consider all qualified individuals, including minorities, women, individuals with disabilities, and veterans, regardless of race, religion, age, color, national origin, sex, sexual orientation, genetics, gender identity, or any other legally protected characteristic. SGV Habitat for Humanity will not inquire about a job applicant's criminal conviction history prior to making a conditional offer of employment.