Retail Shift Lead

What you'll bring to the team

Lead the fun. Drive exceptional guest experiences. Create unforgettable moments.

Are you a passionate leader who thrives in a fast-paced, guest-focused environment? Do you enjoy motivating teams, delivering outstanding service, and ensuring every guest experience is safe, seamless, and memorable? If so, we'd love to hear from you!

As a Rides Shift Lead , you'll play a key role in the daily operation of our attraction, supporting the Rides team while serving as a leader, coach, and safety champion. You will help create magical experiences for our guests by leading front-line team members, maintaining high operational standards, and ensuring best-in-class safety and service practices are consistently delivered.

The ideal candidate will be able to work weekdays, weekends and holidays and have open availability.
What You'll Do

As a Rides Shift Lead, you will:

• Act as the department's Supervisor on Duty , leading day-to-day rides operations.
• Delegate, coordinate, and monitor daily assignments for front-line team members.
• Inspire and motivate the team to deliver memorable, guest-focused experiences.
• Ensure all rides and operational areas adhere to company health, safety, and operating procedures.
• Manage guest flow and queues to maintain safe and efficient operations.
• Resolve guest concerns with professionalism, empathy, and a commitment to excellent service.
• Support and deliver team member training programs while maintaining accurate training records.
• Coach, mentor, and develop team members to help them grow and succeed.
• Conduct operational audits, assist with employee engagement initiatives, and support department improvement projects.
• Lead by example, stepping into ride host positions when needed to support daily operations.

Qualifications & Experience

What We're Looking For

We're searching for an enthusiastic and confident leader who is passionate about creating exceptional guest experiences and empowering others to do the same.

Qualifications & Experience:

• High School Diploma or GED required.
• Previous customer service experience preferred.
• Minimum six months of experience in attractions, rides, entertainment, hospitality, retail, or another guest-focused environment preferred.
• Demonstrated ability to lead, motivate, and coach team members.
• Strong verbal and written communication skills.
• Comfortable working in a fast-paced, dynamic environment while managing multiple priorities.
• Strong problem-solving and decision-making abilities.
• Experience using Microsoft Office and other workplace software applications.
• Ability to maintain accurate records, documentation, and training materials.

What Makes You Successful

You are:

• Guest-obsessed and passionate about delivering world-class service.
• A positive and energetic team player who enjoys working with people.
• Safety-focused and committed to maintaining high operational standards.
• Organized, dependable, and able to remain calm under pressure.
• A natural leader who can motivate others and lead by example.

Benefits

Benefits of Joining Merlin Entertainments!

Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
Recognition Programs and Rewards: Celebrate your achievements and hard work!
401(k) Program: Save for the future with company matching contributions.
Tuition Reimbursement Programs: Get support for further education and career growth.
Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments!


Pay Range

USD $18.50/Hr.