IT Support Specialist

Job Summary At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs. Fuze Health’s foundation is built upon the strategic combination of several proven, technology‑powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next‑generation solutions that patients and healthcare partners need today and into the future. Job Description The IT Support Specialist (Tier 1) plays a critical role in supporting Fuze Health’s pharmacy operations and corporate users. This position provides a blend of remote troubleshooting and regular onsite support for pharmacy locations in the region. You’ll assist pharmacists, pharmacy technicians, and corporate employees with day‑to‑day technology issues, while also supporting hardware deployments, IT projects, and emergency response activities. This is a high-impact, customer‑facing role in a fast‑paced operational environment where reliability, communication, and follow‑through are key. Key Responsibilities: Pharmacy Support (Primary Focus) Provide remote Tier 1 troubleshooting for: Printer failures (label, thermal, back-tag, shipping) Desktop work stations Scanners, webcams, and pharmacy peripherals Other various in pharmacy technology Perform onsite pharmacy visits regularly for: Hardware replacements Printer setup and swaps New fill/pack station installations IT project support (network refreshes, sensor installs, workstation upgrades) Emergencies impacting pharmacy operations or throughput Coordinate with Network, Systems, and Facilities teams during onsite work. Corporate Support Provide Tier 1 support for: Google Workspace (Gmail, Drive, Meet, Groups) Okta SSO, MFA, and FastPass Slack Telephony Systems macOS and Windows laptop issues Assist with new hire onboarding tasks (device setup, account creation). Support offboarding processes and device collection. General Responsibilities Work tickets within the Jira Service Management queue. Maintain exceptional communication and customer service. Document troubleshooting steps and create simple user guides when needed. Participate in occasional after-hours maintenance or emergency support. Collaborate closely with pharmacy leadership and IT peers across Fuze Health. Minimum Qualifications 3+ years of IT Helpdesk or Desktop Support experience. Strong customer service, communication, and problem‑solving skills. Experience supporting distributed operational environments (retail, healthcare, pharmacy, etc.). Proficiency in: Google Workspace Okta (SSO, MFA) Slack macOS / Windows Printers and peripheral hardware Ability to travel regularly between nearby pharmacy sites. Preferred Qualifications Experience with Kandji, Jamf, or Intune. Familiarity with Meraki networking and basic LAN/WiFi troubleshooting. Jira Service Management experience. Experience in healthcare, pharmacy, or high-volume operational settings. Hybrid: Expected onsite presence multiple times per week in Sharonville, Ohio, due to pharmacy support needs. Regional travel required between nearby pharmacy locations. Occasional after-hours or weekend work during emergencies, install nights, or maintenance windows. Additional Information Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, periodically move away from the computer terminal for in‑person meetings, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operate a computer that include the wrists, hands and fingers, and lift, carry, push, pull, and move objects up to 50 pounds. The role also requires the ability to effectively communicate through verbal interactions, discern auditory information, and visually perceive details to perform essential job functions. Consistent with the Americans with Disabilities Act (ADA) and similar applicable state laws, it is Fuze Health’s policy to provide reasonable accommodation to enable qualified individuals with disabilities to perform essential job functions, unless such accommodation would cause an undue hardship. Salary Range: $59,200-$74,000 Commission Eligible: No Travel: Yes - Required up to 25% of the time Location Requirement: FuzeRx (Truepill / Fuze Care Services) is limited to individuals residing in the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington (WA), Wisconsin #LI-Hybrid Fuze Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis. If you have a disability and require reasonable accommodation during any portion of the application or hiring process, please contact us at View email address on click.appcast.io. Fuze Health considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law, including the California, Los Angeles County, San Francisco, Philadelphia, and New York City Fair Chance laws. We are an E-Verify participating company. Fuze Health recruiters and hiring managers may use automated decision tools to help identify candidates who match the stated job requirements, and to what extent. These tools are designed to help ensure fairness in all aspects of the hiring process by providing recruiters and hiring managers with data-backed insights based on information provided in your resume, including work experience, education, and other skills. Fuze Health does not use automated decision tools to make hiring decisions; hiring decisions always involve human review and input. If you have any questions or would like to request an alternative process, please contact us at View email address on click.appcast.io. To learn about Fuze Health’s privacy practices, including compliance with applicable privacy laws, please read our Privacy Notice for Job Applicants. #J-18808-Ljbffr