Senior Food Service Worker

Food Service Lead

Primary City/State: Mesa, Arizona

Department Name: Culinary & Nutrition-Hosp

Work Shift: Day

Job Category: Facilities, Environmental Services, and Culinary

A rewarding career that fits your life. Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, apply today.

At Banner, we are building our Culinary and Nutrition Services team with high performing, close knit and diverse group of individuals who take pride in providing our patients and staff with spectacular service. As a part of our Culinary team, as a Food Service Lead, you will be responsible for providing service and assistance to patients, staff and other customers in accordance with established dietary and retail cafe policies and procedures. Some of the additional duties as a Food Service Lead is the cleaning of the kitchen and dining room and dishwashing throughout your day. You will be cross trained to many of the areas in the kitchen, including barista, cashier, tray line, dishwashing, and other back of the house and front of house duties, ensuring we keep up with the process flow. You will assist with food prep, unbox foods and supplies, lifting and carrying boxes from storage and ensure shelves are restocked.

Shift: M-F 7:00-3:30P

Location: Banner Baywood Medical Center

If you have food service background, enjoy providing premier customer service and consider yourself a true team player, then this might be the ideal fit for you! You will feel welcomed, appreciated and part of a family immediately your first day! Weekend and holiday rotations are required in this role. Enjoy a flat rate $1/hour weekend shift differential and an 18%-night shift differential when applicable.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

Located next to Banner Baywood Medical Center in east Mesa, Arizona, Banner Heart Hospital specializes in providing the most advanced cardiovascular care in an environment of clinical excellence, compassion and healing. We have the most advanced technology in the state of Arizona, with innovative and cutting-edge technologies. With 111 beds, we are one of the largest freestanding heart hospitals in the nation. We have also been named one of the nation's 100 Top Hospitals for cardiovascular care by Thomson-Reuters. Our facility includes a 28 bed cardiovascular intensive care unit that specialized in the recovery of surgical patients, cardiogenic shock, and CRRT. Our 60 bed Cardiac Progressive Care Unit specializes in fast-paced procedural recovery and our 23 bed Cardiovascular Progressive Care Unit specializes in surgical recovery. Our space also includes two endovascular suites, six OR suites, six cardiac Cath labs, and three electrophysiology labs.

Position Summary

This position plans daily food production for assigned areas and produces all food items based on information obtained from caf menus, catering requests and any other approved source. This position also performs cashiering and customer service duties in retail areas to provide accurate revenue collection and to assist in providing high quality customer service to customers.

Core Functions

• Plans food production timing and quantities. In the event of shortage, determines menu substitutions. Minimizes food waste with appropriate planning and tracking. Records food shortages and excess quantities in accordance with department procedure. May take inventories of all food products and settle catering and interdepartmental food charges in computer program.
• Prepares all food items according to standardized recipes. Adjusts recipe quantities for correct yields. Notifies supervisor of any problems relating to production.
• Provides service to customers, meeting standards and guidelines. Responds to customer complaints and assists with problem resolution, appropriately escalating issues to supervisor, as needed.
• Accurately records all sales in the Point of Sale System; transacts payments with customers. Stores, counts, deposits and maintains register cash and receivables in accordance with the policies and procedures of the facility. Runs reports to analyze sales and cash accuracy.
• Maintains par levels of food and supplies in assigned areas, orders and/or restocks items in accordance with established routines, rotates food stocks, checks freshness dates. Checks and logs food and equipment temperatures and reports any problems to the supervisor. Reads thermometers and follows safety requirements.
• Maintains all assigned stations, keeping them clean, well-stocked, and attractive at all times. Cleans and sanitizes dishes, flatware, trays, cups, glasses and cooking utensils. Also cleans and sanitizes designated equipment and kitchen areas disposing of all waste materials.
• May also provider full-range of catering/special event services.

Minimum Qualifications

High school diploma/GED or equivalent working knowledge.

Must be able to learn food handling regulations and pass certification tests as required.

This position requires the knowledge and abilities in upscale food production normally acquired with two or more years of similar work experience in production cooking, plus a solid understanding of cooking principles, menu substitutions and recipe modifications. This position requires effective interpersonal communication skills, a friendly customer service attitude and the ability to accurately calculate and count change rapidly and repetitively. This position also requires the ability to function autonomously, exercising good judgment and organizational skills.

Preferred Qualifications

Additional related education and/or experience preferred.