Patient Access Team Lead

Patient Access Team Lead

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.

The posted compensation range of $19.87 - $28.06 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

As our Patient Access Team Lead, you will serve as a subject-matter expert within the revenue cycle department, providing essential operational leadership for hospital-based access areas. You will play a pivotal role in ensuring the seamless coordination of workflows across emergency, admitting, and registration departments. By acting as the primary point of escalation for complex insurance, authorization, and patient account issues, you will drive operational excellence and help maintain the highest standards of service quality and regulatory compliance.

Every day you will provide real-time guidance and support to Patient Access Representatives, Financial Counselors, and eligibility staff to ensure the accurate and timely completion of registration activities. You will monitor daily task distribution and workflows to identify operational risks, reduce delays in patient care, and facilitate effective communication between clinical teams and revenue cycle partners. Your daily contributions will focus on reinforcing best practices, assisting with complex financial clearance tasks, and ensuring our team remains aligned with organizational mission and core values.

To be successful in this role, you will possess 35 years of experience in healthcare registration, admitting, or hospital-based patient access, along with a demonstrated background in a lead or senior capacity. You must have a strong working knowledge of insurance verification, patient financial processes, and regulatory requirements like EMTALA. Candidates who are proficient in electronic health record (EHR) systems such as Epic or Meditech and hold a bachelor's degree in business management or healthcare administration are highly encouraged to apply. You are a detail-oriented professional with a commitment to patient experience and the ability to mentor team members in a fast-paced clinical environment.

Required:

• High School Graduate General Studies, upon hire or
• High School GED General Studies, upon hire and
• 35 years of experience in patient access, healthcare registration, admitting, or a related hospital?based access role required., upon hire and
• Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration., upon hire and
• Demonstrated experience supporting hospital-based access areas, including Emergency Department, main registration, admitting, or related workflows., upon hire

Preferred:

• Bachelors Other Bachelor's degree in business management, healthcare administration or similar, preferred, upon hire and
• Experience using electronic health record systems such as Epic and/or Meditech required or strongly preferred., upon hire

CHI Health St. Elizabeth, founded by the Sisters of St. Francis of Perpetual Adoration in 1889, is a full-service, 260-bed, nonprofit regional medical center in Lincoln, Neb. St. Elizabeth specializes in the treatment areas of newborn and pediatric care, women's health, burn and wound, cardiology, oncology, emergency medicine, orthopedics and neuroscience.

Total Rewards

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards.

CommonSpirit Health is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].

CommonSpirit Health will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at View phone number on click.appcast.io and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health participates in E-Verify.