Server

Job Description

Job Description

Benefits:

• Fun and Exciting Work Environment
• Culture & Community - engaging team events, monthly team recognition
• 401k, Roth IRA
• Financial Security - competitive salary, incentive bonus structure
• Generous Paid Time Off Policies
• Work-Life Balance - Flexible working schedule
• Health & Wellbeing - company sponsored health and vision insurance
• Professional Development

Role Purpose:
The purpose of a server at Uptown Alley is to provide excellent customer service and ensure that guests have an enjoyable dining experience.

Key Responsibilities:

• Strategic and Financial Responsibilities
  • Upselling and Revenue Generation
  • Payment Processing
  • Table Turnover and Seating Optimization
• Operational Responsibilities
  • Compliance and Safety
  • Problem Resolution
  • Menu Knowledge
• Customer Service Responsibilities
  • Customer Satisfaction

Education & Qualifications:

• Certifications in food safety and sanitation, such as ServSafe or Safe Food Handling
• High School Diploma or Equivalent
• Physical Stamina and Endurance-ability to stand for long periods, lift heavy objects, and perform repetitive tasks in a hot and demanding kitchen environment

Experience:

• Servers should have prior experience working as servers in a restaurant or hospitality setting
• Strong understanding of front-of-house operations, including customer service techniques, order taking, and table service
• Desirable - Previous experience in a high volume restaurant

Skills & Competencies:

• Customer Service Orientation
• Communication Skills
• Attention to Detail
• Technological Proficiency
  • POS Systems
  • Reservation Systems

Personal Qualities:

• Self starter- driven and motivated work ethic, the ability to be resilient, the ability to be adaptable, empathy, ability the strategic thinker, collaborative, customer focused, results-driven.

Languages:

• English
• Desirable - Spanish

Department: Operations/Culinary
Location: On-Site
Travel Required: No
Working Pattern: Monday-Friday, Weekends, Nights, Holidays
Reports To: General Manager/AGM
Collaborates With: Management team, Administrative support
Supports & Engages With: FOH, BOH