Broker Service Management Lead

We are currently looking for a Broker Service Management Lead based in Alpharetta. This is a hybrid role. Your Team Allianz Commercial (AzC) employs the brightest, most passionate people in the insurance industry. We'd love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way-all so you can meet your career goals. To us, the most important measure of our success is yours. The Impact You Will Have The Broker Services Lead is a key role within the Distribution Strategy & Field Operations (S&FO) team, responsible for managing and enhancing the centralized Broker Services function. This position collaborates across multiple departments, including Distribution, Underwriting, Finance Operations, Legal, Compliance, and Data/Technology, to ensure effective execution of broker services. The role focuses on establishing a high-performing, disciplined, and outcome-driven function that supports cross-disciplinary performance, such as submissions, quoting, binding, and broker management. The Broker Services Lead plays a pivotal role in driving operational excellence and enabling scalable capabilities within the organization Some of your specific responsibilities could include: * Lead all broker services activities, ensuring timely and accurate execution of requests aligned with business priorities. Establish stability, visibility, and accountability across workflows * Manages the evaluation and stabilization of existing workflows, addressing operational challenges and inefficiencies * Establishes structured processes for request intake, prioritization, and tracking to ensure consistent operations. Maintains baseline performance metrics, such as cycle time, accuracy, and volume, to monitor and report on operational effectiveness * Develop and implement standardized workflows, clearly defined ownership roles, and service levels to streamline operations. Redesign processes to reduce manual effort, duplication, and errors. Utilize tools, automation, and technology to enhance efficiency and scalability * Coordinate with stakeholders to ensure alignment and integration with broader business objectives * Define and monitor KPIs, such as SLA adherence, accuracy, and volume and workflow * Establish transparent reporting for leadership, improve broker data quality, and ensure data serves as a core enabler of execution * Facilitate effective collaboration and alignment across Distribution, Underwriting, Finance Operations, Legal, Compliance, and Data/Technology teams * Act as the central point of contact for broker services, ensuring clear communication of priorities, workflows, and service levels * Build strong relationships with stakeholders to gather feedback, address concerns, and continuously improve service delivery * Provide regular updates to leadership on progress, challenges, and opportunities for improvement What You'll Bring to the Role: * 3-5 years experience in operations, process transformation, or business operations * 3-5 years experience taking over and improving a fragmented or manual function * 5-7 years experience in proven track-record delivering process redesign and measurable operational improvements * 3-5 years experience working across multiple functions * Workflow Tools & CRM * Bachelor's degree in Business, Operations, Data/Analytics * Desired but not required: Robotic Process Automation (RPA) Certification, Microsoft Power BI Certification or Tableau Certification; and Kaizen Certification * Experience in applying artificial intelligence (AI) and machine learning (ML) to improve business processes and decision-making is preferred External applicants must be legally authorized to work in the United States without the need for current or future employment-based sponsorship. We are unable to sponsor or take over sponsorship of employment visas at this time, nor can we guarantee future sponsorship. The annualized base pay range for this role is $87,545 - $132,226.  The annual base salary range represents nationwide market range. The actual salary for this position may be above and will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate. The base pay is just one component of the AzC total compensation package. As part of our comprehensive compensation and highly rated benefits programs, employees are also eligible for annual performance-based cash incentive awards. 96524 | Sales & Distribution | Professional | Allianz Commercial | Full-Time | Permanent What's in it for you? Let's care about everything that makes you, you We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us. Let's care for your financial wellbeing We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension. Let's care for your opportunities to progress From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered. Let's care for life's twists and turns From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back. Let's care for our society and our planet With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients. Care to join us? Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks. Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises. We also cover unique risks such as offshore wind farms, infrastructure projects and film productions. Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling. Allianz Commercial helps customers to prepare for what's ahead. Learn more about careers at Allianz Commercial by clicking here. Learn more about Allianz Commercial by clicking here. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow. People with disabilities: We want to give all our candidates the best opportunity to succeed.  If you need any adjustments to be made during the application and selection process, please email View email address on click.appcast.io Recruitment Agencies: Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly. Allianz Commercial does not accept unsolicited resumes from agency or search firm.Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired.  When we do use agencies, we have a PSL in place, so please do not contact managers directly. Failure to comply could/may result in the disqualification of the candidates and/or the termination of our contract and/or fees not being paid. #LI-SP1 #LI-Hybrid