Claims Manager - Professional Liability (Dental)

Claims Manager - Professional Liability at Counterpart Counterpart is an insurtech platform reimagining management and professional liability for the modern workplace. We believe that when businesses lead with clarity and confidence, they become more resilient, more innovative, and better prepared for what's ahead. That's why we built the first Agentic Insurance™ system — where advanced AI and deep insurance expertise come together to proactively assess, mitigate, and manage risk. Backed by A-rated carriers and trusted by brokers nationwide, our platform helps small businesses grow with confidence. Job Description As a Claims Manager (Professional Liability), you will manage a large and diverse caseload of professional liability claims. You will investigate, evaluate, and resolve claims, support the advancement of our systems and processes through feedback, and help shape and improve our claim handling processes, ensuring legal costs are tightly managed and data-driven decisions are made. Responsibilities Achieve or exceed claims management case load and goals, applying sound judgment and legal knowledge to produce efficient and fair outcomes. Complete accurate and timely investigations into the coverage, liability, and damages for each claim assigned to you. Actively manage each claim assigned to you in a way that produces the most timely and cost-effective resolution. Build and maintain positive and productive working relationships with internal and external customers, including policyholders, brokers, carrier partners, and Risk Engineers (underwriters). Direct and monitor assignments to experts and outside counsel, and hold those vendors accountable for meeting or exceeding our service standards. Support our data collection efforts and models by effectively using our Agentic Claim Experience (ACE) system to fully and accurately capture critical details about each claim assigned to you. Identify and elevate insights into emerging claims trends across industries, geographies, and key business segments. Offer user-level feedback and insights to support the continuous improvement of our claim handling processes, guidelines, and systems. Ensure that every touchpoint with our insureds and brokers is representative of our brand, mission, and vision. Qualifications At least 10 years of professional experience, with at least 5 years of experience litigating or managing professional liability claims. Previous carrier experience is a plus. Bachelor's degree required; law degree (J.D.) and professional designations (RPLU, AIC, etc.) highly preferred. Must possess all required state claim adjuster licenses, or be able to obtain them within 90 days of hire. Proven ability to work independently on complex matters and collaboratively as a team player. High level of personal initiative and leadership skills. Exceptional time management, problem solving and organizational skills. Comfort and skill operating in a paperless claims environment. Familiarity with Google Workplace is preferred. Willingness to quickly adapt to change and use creative thinking and data-driven insights to overcome obstacles to resolution. Strong communication skills, both verbal and written. Ability to succeed in a full remote workplace environment, and travel as necessary (approximately 10‑15%). Team Eric Marler, Head of Claims: An industry veteran with over 20 years of experience. Licensed attorney, former private practice and insurer leader. Jaclyn Vogt, Senior Claims Manager: Licensed adjuster with over 15 years of experience handling employment practices liability, management liability and workers compensation claims. Katherine Dowling, Claims Manager: Licensed attorney, mediator and adjuster with over a decade of experience handling professional liability and management liability litigation and claims. Benefits Stock Options: Participation in our employee stock option plan. Health, Dental, and Vision Coverage: Up to 100% of monthly contributions for employee and up to 80% for family. 401(k) Retirement Plan Parental Leave : Up to 12 weeks 100% pay for birthing parents, 8 weeks for non-birthing. Unlimited Vacation Work from Anywhere Home Office Allowance : $300 for new employee. Wellness stipend : $100/month. Book stipend : Up to $500 annual book allowance. Professional Development Reimbursement : Up to $500 annually. No working birthdays Charitable Contribution Matching : Match up to $150 per year. Values Conjoin Expectations – clarify expectations and be accountable. Speak Boldly & Honestly – learn from mistakes. Be Entrepreneurial – take ownership, act decisively. Practice Omotenashi ("selfless hospitality") – create trust through exceptional service. Hold Nothing As Sacred – routine, but flexible. Prioritize Wellness – maintain balance and growth. Estimated pay range: $150,000 to $180,000, base determined by market, location, equity, and experience. We are committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported and connected at work—regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives. We are an Equal Opportunity Employer. We do not discriminate against qualified applicants or employees on the basis of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal, state, or local law, rule, or regulation. #J-18808-Ljbffr Counterpart