Dental Office Manager

Treatment Coordinator / Office Manager – East Baltimore, MarylandPosition Type: Dental Administration & ManagementJob Type: Full-TimeCompensation:Target Compensation: $35.00 per hourApproximately $72,800 annually based on a 40-hour workweekCompensation flexibility available for exceptional candidates based on experienceSchedule:Monday: 9:00 AM – 5:00 PMTuesday: 9:00 AM – 6:00 PMWednesday: 9:00 AM – 5:00 PMThursday: 9:00 AM – 6:00 PMFriday: 9:00 AM – 4:00 PMPosition SummaryWe are seeking a highly organized, bilingual Treatment Coordinator / Office Manager to join a busy and established dental practice in East Baltimore, Maryland.This opportunity is ideal for someone who can take immediate ownership of treatment coordination, scheduling, patient financial conversations, and administrative follow-through while developing into a broader practice management role.The practice is specifically looking for someone who sees what needs to be done and takes responsibility for making sure it happens. The right candidate will help create a more efficient schedule, improve patient follow-through, collect necessary deposits, clearly explain insurance benefits, and reduce the administrative burden currently being carried by practice leadership.We are open to both experienced dental professionals who are already operating at a high level and high-potential candidates who have the drive and aptitude to grow into a larger management position.Bilingual English/Spanish fluency is required for this opportunity.About the Practice & CommunityThis is a busy, established dental practice serving a diverse patient population in East Baltimore and the surrounding Baltimore communities. The office has historically generated more than $4 million in annual revenue and is continuing to rebuild production following the departure of an associate provider.Approximately 50% of the practice's patient population is Medicaid, making strong knowledge of patient benefits, scheduling, financial communication, and administrative follow-through particularly valuable.The practice uses the traditional desktop version of Dentrix and is looking for someone who can bring greater organization, accountability, and consistency to the administrative side of the business.East Baltimore offers convenient access to communities throughout the Baltimore metropolitan area and is home to a large and diverse healthcare workforce, making this an excellent opportunity for an experienced dental professional seeking a long-term leadership position.Key ResponsibilitiesTreatment Coordination & Patient ExperienceGuide patients through recommended treatment plans from presentation through scheduling and completionClearly explain treatment recommendations, insurance benefits, estimated patient responsibilities, and payment expectationsCollect required deposits and financial commitments before treatmentFollow up consistently on unscheduled and incomplete treatmentHelp patients understand their next steps and remove administrative barriers to receiving careDeliver a warm, professional, and patient-centered experience in both English and SpanishScheduling & Practice FlowTake ownership of provider and hygiene schedulesMaintain productive schedules while creating a positive experience for patients and clinical teamsIdentify and proactively address gaps, cancellations, and scheduling inefficienciesEnsure appropriate appointment sequencing and treatment follow-throughCommunicate effectively with doctors, hygienists, assistants, and administrative team membersInsurance & Financial CoordinationExplain dental insurance benefits and patient financial responsibilitiesMaintain working knowledge of Medicaid and traditional dental insurance processesAssist with benefit-related questions and treatment estimatesEnsure appropriate deposits and patient portions are collectedCoordinate with billing and insurance resources to resolve outstanding questionsMaintain accurate financial and treatment documentation within DentrixOperational Ownership & Management DevelopmentTake ownership of day-to-day administrative responsibilities that support an efficiently run practiceIdentify operational issues and follow them through to resolutionHelp establish greater accountability and consistency within front office workflowsReduce the administrative workload currently being handled by practice leadershipAssist with developing and maintaining efficient office systems and processesGrow into additional office management and leadership responsibilities based on performance and capabilityBenefitsComprehensive employee benefits packageEmployer contributions toward insurance benefitsFull-time, consistent weekday scheduleLong-term professional growth opportunityOpportunity to develop from Treatment Coordinator into a broader practice management positionQualificationsBilingual English/Spanish requiredPrevious dental front office, treatment coordination, or dental management experience strongly preferredStrong understanding of dental scheduling and treatment coordinationComfortable presenting treatment and discussing financial responsibilities with patientsAbility to explain dental insurance benefits clearly and confidentlyStrong follow-through and attention to detailExcellent organizational and time-management skillsAbility to take ownership of responsibilities with limited oversightStrong communication and relationship-building abilitiesComfortable working in a busy, high-production dental environmentPreferred SkillsDentrix experience, particularly the traditional desktop versionPrevious Treatment Coordinator or Dental Office Manager experienceExperience working with Medicaid patient populationsKnowledge of dental insurance benefits and financial arrangementsExperience collecting treatment deposits and improving case acceptanceExperience managing complex provider schedulesPrevious leadership or team management experienceWhy Join UsStep into an established practice with significant existing patient demandOpportunity to make an immediate impact on scheduling, treatment acceptance, and patient experienceClear pathway from treatment coordination into greater office management responsibilityPractice leadership actively looking to delegate responsibility and empower the right personComprehensive benefits including medical insurance contributionsPredictable weekday schedule designed to support greater work-life balanceOpportunity for both established dental professionals and ambitious candidates ready for their next career step