The Creek, Restaurant Busser - PT

Restaurant Busser

The Restaurant Busser is responsible for providing fast, friendly, and courteous service to every guest. Position requires ability to interact with the public, speak English clearly, retaining details, as well as physical exertion in the way of walking, standing, turning, bending, lifting, and carrying. All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards and objectives.

Essential Functions and Responsibilities

1. Report to work on time, well-groomed in full uniform, and with badge on upper left side of uniform.

2. Must be able to balance and carry trays to tables which may weigh up to sixty (60) pounds.

3. Greet all guests with water and bread promptly, friendly, and with a courteous disposition.

4. Hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.

5. Have a strong understanding of the philosophy and goals associated with Seneca Niagara Casino & Hotel and are supportive of them at all times.

6. Perform any duties assigned by the manager or shift manager.

7. Assist all other employees in performing their duties whenever required.

8. Be familiar with all check and cashiering procedures.

9. Works in a designated area and is attentive to guests at all times and exceeds guest's expectations.

10. Knowledgeable of Seneca Niagara Casino & Hotel's history as well as the map of the property, location of restrooms, telephones, and hours of operation of stores and restaurants and is able to efficiently handle guest's inquiries.

11. Maintain full knowledge of menu, wine lists, and daily specials.

12. Have a consistent awareness of all activities occurring in each station.

13. Properly clear and reset tables according to bus person manual.

14. Complete designated opening and closing side work daily and check with manager or shift manager before clocking out.

15. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.

16. Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.

17. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.

18. Must complete all required SGC Training programs within nine (9) months from commencement of employment.

19. Attend all necessary meetings.

20. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

Additional Duties

1. Review reservation book to identify VIP's, special guests, and large parties.

2. Maintain a neat and organized work station.

3. Check all chairs for crumbs, pick up debris or litter from floor and carpet sweep if needed.

4. Tray stands cleaned daily and organized properly.

5. Maintain bread area and other areas of kitchen when needed, including spills on floor (wipe immediately). Wipe walls on server side and in back of house dish area when needed.

Qualifications/Requirements

Education/Experience: 1. Must be 18 years of age or older upon employment. 2. High school diploma or equivalency preferred. 3. Previous customer service experience preferred.

Language Skills and Reasoning Ability: 1. Must possess excellent communication skills. 2. Ability to write routine correspondence and to speak effectively and interact well with the customers and employees. 3. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. Must be able to work in an environment where smoking is permitted.

1. Must be able to stand, walk and move through all areas of the casino.

2. Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, use fingers/hands for lifting and grasping.

3. Must be able to lift and carry up to fifty (50) pounds.

4. Must be able to perform repetitive motions.

5. Must be able to talk to and hear customers/co-workers. Must be able to assist with special needs of customers.

6. Medium work. Exerting up to fifty (50) pounds of force occasionally, and/or up to fifty (50) pounds of force frequently, and/or up to twenty (20) pounds of force constantly to move objects.

7. Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

8. Subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes. Subject to atmospheric conditions.

9. Must maintain physical stamina and proper mental attitude to work under pressure in a fast-paced environment and effectively deal with customers, management, employees, and members of the business community if all situations.