Product Support Service Rep. (San Leandro)

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

Would you like to help us build tomorrow?

Are you passionate about customer success? Would you enjoy working with a team of enterprising people who motivate themselves and those around them to develop personally and professionally?

Our organization is built by people and great teamwork. We are a truly global company, and we believe in the advantage of diversity. Together, we create a workplace that brings the best out of everyone. Here at Volvo Construction Equipment & Services (VCES), we are motivated by the idea that with imagination, hard work and innovation we will lead the way towards developing a world that is cleaner, smarter, and more connected. We believe in a sustainable future.

In this role you will...
assist new and existing customers with equipment and dealership matters. Additionally, you will provide information and training needed to properly utilize, maintain, and repair Volvo Construction Equipment, as well as all equipment types and brands represented by the dealership.

Main Tasks and Responsibilities

• Conduct initial assessment of sold equipment for repair needs, in order to proactively determine service needs.
• Advises and assist customers with concerns related to service and parts needs.
• Answer and assist with technical information and questions for all equipment types an brands represented by VCES-CA.
• Assist customers with the sale or ordering and tracking parts.
• Train and familiarize customer operators with VCES equipment.
• Facilitate communication for equipment rentals, service quote as required.
• Maintain a sound working relationship with all departments at VCES.
• Conduct machine inspections for trade value estimations.
• May deliver parts or provide service for emergency repair needs.
• Travel as needed to worksites and check on status of equipment.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring the following:

Required knowledge, experience, education:

• Must have at a minimum, a High School diploma or equivalent, with 2-3 years of experience as an administrative or office assistant.
• Bachelor’s degree or higher from an accredited college in business administration or a related field is highly desired.
• 2-3 years of experience with warranty, sales or vehicle repair or maintenance work orders is highly preferred.

Additional Important Requirements:

• Computer proficiency, especially with Microsoft products like Excel, and Word is required.
• Strong product/industry knowledge related to various types of ground engaging equipment, including, but not limited to excavators, wheel loaders, and articulated hauler trucks.
• Knowledge and proficiency with office equipment, dealer networks and Microsoft products
• Demonstrates professionalism and approaches others in a tactful and respectful manner while under pressure.
• Accepts responsibility for own actions and follows through on commitments.
• Works with integrity, treats people with respect, and inspires the trust of others.
• Adapts to changes in the work environment and able to deal with the frequent changes, delays, and/or unexpected events.

Physical Requirements:

• Requires prolonged periods of sitting and/or standing
• Frequent stooping, bending, overhead reaching, lifting, pulling, caring, or pushing objects or materials, up to 25lbs.
• Occasional lifting, pulling, caring, or pushing objects or materials, up to 50lbs.
• Will work in a noisy, dusty areas with outdoor elements and environment.
• Must be able to climb stairs and ladders, steps and use handrails for entering and exiting heavy equipment.

What’s in it for you?

We are pleased to offer a solid package of compensation and benefits. You will enjoy:

• Competitive base pay
• Comprehensive medical, dental and vision insurance
• Generous PTO
• Tax deferred retirement plans, varied by business; 401(K) with company match
• Global organization with expansive career growth opportunities
• Workplace health/wellness and reimbursement programs
• Avid approach to Sustainability
• Culture with a passion for Diversity, Equity, and Inclusion for all
• We also offer an array of additional benefits and programs that make today’s challenging reality of combining work and personal life easier. We will gladly share this information and more at any time during the interviewing process or as part of your offer letter.

Ready for the next move?

• If you are curious to explore how we put our words into actions, follow us on LinkedIn and volvogroup.com.
• Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today!

We value your data privacy and therefore do not accept applications via mail.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base salary range is set at $83,500 - $103,100, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone’s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.