Client Relations Associate
Jamison Door Company
Client Relations Associate
We are seeking an organized, personable, and detail-driven Client Relations Associate to serve as a key point of contact for our customers building lasting relationships while ensuring seamless order processing and delivery across our portfolio.
What You'll Do
- Act as the primary point of contact for client partners nationwide and overseas suppliers - with specific attention to order processing, product availability, delivery schedules/issues, and general information.
- Process and analyze orders against on-hand inventory and pending orders, ensuring stock is in position for programs and key national placements.
- Protect allocations for national programs and key placements, and optimize orders for container and freight efficiency
- Manage high-volume order entry and account maintenance in Microsoft Business Central, our ERP
- Work with, actively interpret, and maintain a complex price list, which includes hundreds of unique wine SKUs with various pricing levels and discount structures.
- Provide professional and knowledgeable service to a range of clients, from private collectors to distributors, restaurants, and retailers.
- Handle returns, breakage claims, and customer complaints with efficiency and empathy.
- Collaborate with all internal and external teams to deliver seamless experiences.
- Collect and relay customer feedback with the goal of continuous improvement.
What You Bring
- Previous experience in client relations, logistics, or customer service, ideally within the wine or beverage industry.
- Excellent communication, relationship-building, and problem-solving skills.
- Proficient in MS Office (Excel, Word); familiarity with ERP/CRM systems (Microsoft Business Central experience plus).
- Comfort using multiple tools and project platforms: ERP, Monday.com, etc.
- Comfortable utilizing A.I. programs to facilitate data analysis and comparison.
- Detail-oriented, highly organized, and able to thrive in a fast-paced, relationship-driven environment.
- Knowledge of international shipping, customs clearance, and alcohol regulations is highly desirable.
- Passion for wine, spirits, or sake is a strong plus!
What We Offer
W2 Salary: $75k
#INDMM
Jamison Door CompanyVacancy posted 4 days ago
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