Store Supervisor

Job Details Location: Springfield Wabash Store - Springfield, IL 62704 Position Type: Full Time Education Level: High School or GED Salary Range: $16.50 - $16.50 Hourly Travel Percentage: Occasional Job Shift: Any Job Category: Entry Level Department: Retail operations Reports To: Store Manager Classification: Non-Exempt EEO-1 Category: Laborers and Helpers Safety Sensitive: Yes Job Summary Store Supervisors serve as lead workers in the day‑to‑day activities of the sales floor, donation door operations, and donated goods processing. They are accountable for store operations while acting as manager on duty. Operations include the collection of donations, processing, pricing, stocking, performing register transactions, and handling donated goods overall to meet expected goals at every step of the process. This position requires a strong customer focus, operating with minimum supervision, and understanding business demands. Essential Job Duties Ability to successfully perform all duties of a Retail Associate Train, coach, and provide feedback to help staff strengthen and develop skills Ensure store staff follows policies and procedures Demonstrate leadership and positive role modeling for retail staff. Report loss control concerns to the General Manager and/or Assistant General Manager in a timely manner Effectively manage time and monitor retail staff time to ensure work is completed Assume responsibility and accountability for the completion of job duties and meet production goals Perform bank deposits and related cash‑handling duties Fill in for store staff as needed Perform opening and closing procedures Assign tasks and supervise Retail Associate and Team Lead performance while acting as manager on duty Perform other tasks as assigned Competencies Adaptability Managing Conflict Stress Tolerance Communication Tenacity Urgency Coaching Delegating Building Trust Qualifications Education: High school diploma or equivalent Experience: 1 year of experience in a lead capacity and/or quality control or oversight, preferably in a retail establishment Technical Skills: Basic knowledge of Microsoft Office products including Word, PowerPoint, Outlook, Excel; and point‑of‑sale software Driver’s License: Valid driver’s license, safe driving record, proof of insurance, and reliable transportation Knowledge, Skills, & Abilities CPR/First Aid certification or ability to obtain certification within six months of employment Proficiency with Google business platform and/or Microsoft Office products; ability to utilize other software such as payroll and point of sale Maintains confidentiality of information related to LLGI operations, financial matters and personnel matters Works independently while fostering a strong team atmosphere Conveys information clearly through verbal and written communication Demonstrates sensitivity and ability to communicate with a diverse population, promotes diversity and inclusion throughout the organization Interacts with people in a manner that enhances their dignity, privacy and confidentiality Requires a high level of professionalism, integrity, business conduct and ethical behavior; understands and follows LLGI policies and procedures Requires ability to be consistently at work and on time on scheduled work days Embraces the mission, vision and values of LLGI Physical Requirements Lift or move up to 50 pounds of clothing and housewares safely on and off retail shelving fixtures up to 10 feet high, clothing racks 4 feet high, and z‑racks 6 feet high Push and pull z‑racks holding up to 100 pieces of clothing and weighing a minimum of 150 pounds Ability to bend and reach into gaylords up to 5 feet high to remove clothing and housewares Manual dexterity to fasten and unfasten buttons, snaps and zippers; operate cash registers and tagging guns Stand for long periods throughout the day Perform a combination of tasks for extended periods such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing or pulling objects, sorting and hanging clothing, and placing housewares on shelves and racks Demonstrate visual acuity to evaluate donated items for quality Ability to identify smells to evaluate donations for undesirable odors such as mold, must, dust, bodily fluids and/or urine Environmental Conditions Work in a light industrial/warehouse environment with exposure to heat and cold Subject to exposure to allergens including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair Occasional travel to other stores and job sites Tools and Equipment Cash register, credit/debit card machine, bar‑code reader, shopping carts, shopping baskets, wheeled spring carts, wheeled deep carts, wheeled z‑racks, handheld pricing machine, handheld tagging machine, pallet jacks, basic retail equipment, personal protective equipment, hand trucks, furniture dollies, 4‑wheel metal/plastic cages, material lifts, furniture dollies, trash bin/can, bushel carts, trash compactor, trash dumpster, forklifts, stackers (if applicable), company vehicles Regular Contacts LLGI Staff Volunteers/Community Service Workers Vendors/Suppliers General Public Donors/Customers Service Participants #J-18808-Ljbffr Land Of Lincoln Goodwill Industries