Medical Equipment Tech Customer Service Representative

Job Description

Job Description

Medical Equipment Technician / Customer Service Representative (CSR) Job Overview

We are seeking a dedicated and customer-focused Medical Equipment Technician / CSR to support patients using sleep PAP and other Durable Medical Equipment (DME). This role combines hands-on equipment delivery and setup with patient education and high-quality service. The ideal candidate is reliable, physically capable, and passionate about improving patient outcomes in a home-care setting.

Key Responsibilities

• Provide exceptional customer service to patients using sleep PAP and other DME equipment
• Deliver, set up, and maintain medical equipment in patient homes, including oxygen systems
• Educate patients and caregivers on proper use, care, and maintenance of respiratory and HME equipment
• Troubleshoot and resolve equipment issues, including urgent or emergency situations
• Complete accurate documentation of patient visits, setups, and follow-ups
• Manage inventory and ensure timely, accurate delivery of equipment
• Process orders efficiently and maintain detailed reporting
• Perform routine preventative maintenance and minor repairs on equipment
• Conduct patient assessments and re-assessments as needed
• Ensure documentation meets reimbursement and compliance requirements
• Promote products and services to referral sources in the community
• Participate in quality improvement initiatives and adhere to compliance programs
• Follow all safety protocols, regulatory requirements, and HIPAA guidelines
• Safely operate and maintain a company vehicle
• Participate in on-call rotation and provide service coverage as needed
• Travel throughout the designated service area to support patients

Required Qualifications

• 1+ year of experience working with Durable Medical Equipment (DME) and customer service
• 2–3 years of face-to-face customer service experience
• Valid state driver’s license (IN required)
• Ability to lift 75–85 lbs regularly and up to 100 lbs occasionally
• Strong communication and problem-solving skills
• Ability to work independently and manage a service territory

Preferred (Nice-to-Have) Skills

• Experience with respiratory or sleep therapy equipment
• Previous home healthcare or patient-facing experience
• Familiarity with compliance and reimbursement documentation

Work Environment & Physical Requirements

• Frequent lifting, bending, stooping, and handling of medical equipment
• Extended driving and daily travel between warehouse and patient homes
• Exposure to varying home environments, including occasional unsanitary conditions
• Possible exposure to loud environments, hazardous materials, and extreme temperatures
• Ability to safely navigate diverse neighborhoods and customer situations
• Must be able to independently access patient residences

What You’ll Do in This Role

You will play a critical part in improving patients’ quality of life by ensuring they receive, understand, and can properly use essential medical equipment in their homes. Your expertise and service will directly impact patient comfort, safety, and treatment success.

Job Type & Location

This is a Permanent position based out of Columbus, IN.

Pay and Benefits

The pay range for this position is $41600.00 - $49920.00/yr.

Company car will be provided and full health package

Workplace Type

This is a fully onsite position in Columbus,IN.

Application Deadline

This position is anticipated to close on Jun 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.