Tenant Services Supervisor

ABOUT US: - We believe that everyone deserves a home!


Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.


But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.


Tenant Services Supervisor

Reporting to the Program Director, Tenant 360, the Tenant Services Supervisor oversees the operation of the Tenant Services Office. This department helps to provide safe, secure, and well managed permanent housing and contributes to Breaking Ground's overall mission of ending homelessness by working to build community and to engender tenant interactions with building staff. These goals are achieved through direct client contact, interaction with social services, and collaboration with outside organizations. The Tenant Services Supervisor manages Tenant Service Coordinators in BOROUGH(s) and oversees event planning at permanent, supportive housing locations.

This position has a 35-hour work week. Hours are Monday- Friday, 9.00 am - 5.00 pm, with some evening and weekend flexibility. This position may require travel between 2 building sites in the same borough.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage the Tenant Services calendar of events and Newsletter for assigned building sites
• Supervise Tenant Service Coordinators in multiple buildings.
• Provide coverage for Tenant Service activities as needed
• Oversee development and implementation of a wide range of programs and activities for residents
• Research and identify potential external partners tenant for volunteer and program opportunities as they align with Breaking Grounds mission and goals
• Work closely and host a monthly meeting with Building management and the onsite social services provider to coordinate the planning and implementation of events and activities
• Gather tenant feedback to assist with the enhancement of events and foster a sense of community involvement
• Partner with External Affairs and Property Management on upcoming volunteer events
• Perform other duties as assigned

MINIMUM QUALIFICATIONS:

• High School diploma or equivalent required; Master's degree in related field preferred (e.g., Social Work, Public Health)
• Excellent writing, interpersonal, and organizational skills
• Ability to multitask and shift easily between tasks
• Ability to travel to locations throughout New York City
• Ability to work with diverse population, including persons with chronic mental illness
• Demonstrated success in working in a fast-paced environment
• Valid NY, NJ, CT, or PA driver's license with a good driving record, as defined by Breaking Ground, is preferred
• Proficiency in using Microsoft Windows, particularly Word Excel, Publisher and Access

EOE/M/F/Vet/Disabled