Principal Product Marketing Manager

Role Description

We are looking for a Principal PMM to own the narrative, strategy, and GTM for the fastest-moving surface in our platform – the agentic execution layer that turns everything Gong knows about a revenue organization into action. This is where the vision for the Gong Revenue AI OS becomes real for the market.

This is not a role for someone who wants to market features. This is a category-defining role for a technical buyer audience. You will shape how enterprise IT and revenue operations leaders think about agentic AI for revenue:

• What governed execution actually looks like
• How organizations move from agent sprawl to a coordinated operating model
• Why the data foundation underneath agents is what determines whether they deliver compounding value or plateau

You will partner closely with Product, GTM, and executive leadership to turn a genuinely new architectural concept into a narrative that earns trust with buyers who evaluate infrastructure, not just software.

Responsibilities

• Own the technical buyer narrative — define positioning and messaging that earns credibility with CIOs and RevOps leaders evaluating enterprise AI infrastructure for revenue.
• Build the infrastructure conversation — develop the content, frameworks, and tools that help CIOs and RevOps architects understand how Gong fits into their AI stack.
• Unify AI and execution into a single story — intelligence and execution are one product.
• Take a portfolio view — make and defend recommendations about how AI execution capabilities are packaged and monetized across the platform.
• Shape product and GTM strategy — bring structured buyer, competitive, and analyst insights into product planning.
• Drive high-impact launches — partner with the broader PMM team, PM, Enablement, sales, post-sales, comms, and ops to drive launches from brief to execution.

Qualifications

• 8+ years of B2B product marketing experience, with at least four years owning the full PMM lifecycle for an AI platform, agentic infrastructure, or complex workflow product at an enterprise SaaS company.
• Working knowledge of agentic workflow concepts: triggers, actions, plays, next-best-action, human-in-the-loop governance, MCP integrations, and how enterprises think about AI governance and data residency.
• Exceptional written and verbal communication skills.
• A bias toward evidence and action — you test positioning with customers, validate it in win/loss data, and iterate based on what actually moves technical buyers.
• Comfort operating in ambiguity and at pace.
• Experience marketing to RevOps, Sales Operations, or Revenue Leadership (CRO, VP Sales) personas.
• A track record of making complex, multi-layered systems feel coherent and inevitable to skeptical enterprise buyers.
• Prior experience working on a product that was actively defining or expanding a market category.
• Experience with analyst relations (Gartner, Forrester).
• Comfort with quantitative analysis: win/loss data, pipeline influence metrics, adoption curves, and consumption/credit pricing models.

Benefits

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.