Front Desk Associate

Job Description

Job Description

Front of House Position

Noble Dog Hotel - Greenville, SC

About Noble Dog Hotel

Noble Dog Hotel is the premier luxury destination for discerning dog owners who demand the finest care. Our exclusive boarding suites, world-class grooming services, and bespoke daycare experiences are designed to exceed expectations. We specialize in providing your dog with the same level of comfort, elegance, and personalized attention you’d expect from a luxury resort—because your dog deserves nothing but the best.

Position Summary

We’re seeking a professional, customer-focused Front of House Team Member to be the first and lasting impression of Noble Dog Hotel. You’ll manage client check- ins/check-outs, answer inquiries, coordinate chauffeur services, schedule tours, process payments, and support our operations with attention to detail and warmth.

Key Responsibilities

Client Services & Communication

Greet clients with professionalism and genuine care Process check-ins and check-outs accurately

Answer phones and respond to inquiries about boarding, grooming, training, and daycare services

Manage client accounts in Paw Partner and other systems

Maintain positive client relationships and resolve concerns professionally

Chauffeur Coordination

Schedule and coordinate transportation services for dog pickups and drop-offs

Communicate pickup/drop-off details to chauffeur drivers Confirm reservations and respond to transportation requests Maintain organized records of all chauffeur services

Tour Scheduling & Sales

Schedule facility tours and consultations with prospective clients Conduct professional tours showcasing our amenities and services

Answer questions about boarding options, grooming packages, and training programs

Upsell service enhancements (grooming add-ons, enrichment classes, training sessions, etc.)

Track tour inquiries and follow up appropriately

Administrative Support

Process payments accurately and securely

Maintain organized client files and records

Prepare and label suite assignments for departing guests Support inventory and supply organization as needed Assist with general office duties and documentation

Team Collaboration

Work closely with BOH (Back of House) teams to coordinate care details Communicate special requests, behavioral notes, and client preferences Report to the FOH Lead and support team initiatives

Participate in staff training and educational opportunities

Required Qualifications

Professional demeanor and excellent communication skills Strong customer service experience

Ability to multitask and manage multiple client inquiries

Comfortable with technology and point-of-sale/scheduling systems Reliable transportation (chauffeur duties may be required) Attention to detail with organizational skills

Passion for animals and pet care

Flexible availability; some evening and weekend hours required

Preferred Qualifications

Previous experience in pet care, hospitality, or service industry Familiarity with Paw Partner or similar booking systems

Sales or upselling experience

Knowledge of dog behavior and grooming services

Local knowledge of Greenville area (beneficial for chauffeur routes)

What We Offer

Competitive pay with opportunities for advancement comprehensive pet care benefits and discounts supportive, dog-loving team environment professional development and training opportunities flexible scheduling, healthcare benefits.

A workplace where passion for animals is valued

How to Apply

Interested candidates should submit a resume and brief cover letter .

Noble Dog Hotel

Greenville, SC

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