Front Desk Clerk

Job Description

Job Description

We are seeking an energetic and detail-oriented front desk clerk to be the welcoming face of our park.  In this vital role, you will manage front desk operations, ensuring smooth communication and efficient office management.  Your positive attitude and organizational skills will help create a professional and friendly environment for residents, guests, and team members.

As a full-time front desk clerk, you will be responsible for all duties surrounding the front desk including greeting residents and guests, handling phone and in-person reservations, managing on-line reservation system, processing check-ins/check-outs, resolving guest issues, under general supervision.  

This is a 40 hours per week Saturday through Wednesday, 9:30am - 5:30pm position.

Key Responsibilities

• Guest Services: Greet visitors, check guests into RV spaces, provide rates and park rules, and help with general information about the park.

• Reservations: Answer phone calls, process RV space reservations, and manage RV sites using computer property management systems. 

• Financial Handling: Collect money, handle credit card transactions, process rental and electrical meter reading payments, balance daily transactions, and process nightly close-outs.

• Communications: Answer incoming phone calls and emails, provide detailed information about park rules and facilities, and coordinate with park staff regarding site readiness and facility issues.

• Administrative: Route incoming and outgoing mail, enter information into computers to prepare correspondence, rent, electrical meter readings and reservations, operate office machines such as fax/copy/print, calculator and labeling.

• Problem Solving: Listen to resident and guest concerns with patience and offer helpful solutions or escalate major issues to management.

Qualifications and Skills

As a Front Desk Clerk, you must be reliable and focused on providing exceptional customer service.  You must be highly organized and detail-oriented with front office experience.

• High school diploma or general education degree (GED) 
• Basic computer literacy and cash-handling accuracy, with a minimum of one-year customer service and cash handling experience.
• Friendly, patient demeanor and strong conflict-resolution skills.
• Communication proficiency both verbal and written.
• Must be willing to work weekends and have flexible hours depending on high demand “peak” time of the year.
• Able to help guests in parking their RV at the park.
• A valid Driver’s License.
• Pass a consumer credit and criminal background screening.
• Submit a pre-employment drug screening and post-employment random screenings.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.