Program Support Assistant

Duties

Help

Develops and implements new systems or administrative processes to meet unit needs (e.g., Administrative Office Procedures Handbook, manuscript/abstract/ARIS action tracking system, files maintenance, etc.).

Identifies, restructures, and recommends ways of eliminating, combining, simplifying or improving administrative and clerical office procedures and processes.

Prepares travel requests and vouchers for foreign and domestic travel. Maintains a detailed knowledge of travel policies and regulations in order to serve as a technical resource to unit personnel.

Screens all calls and visitors, answering most questions on established policy or routine matters. When calls are referred to the RL, the incumbent furnishes readily obtainable information to aid in the discussion.

Reviews all formal outgoing correspondence for proper format, grammar, punctuation, etc., in accordance with Agency correspondence guidelines.

Coordinates the processing of manuscripts and reports for public information; edits material for correct structure, clarity, and arrangement of format for scientific journals and other media.