Cash and Trade Processing Senior Analyst Assistant Vice President

Cash And Trade Processing Senior Analyst Assistant Vice President

The Cash and Trade Proc Sr Analyst is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to apply in-depth knowledge, and contribute to the development of new techniques / processes for cash management operations.

In this C12-level position, you will ensure a seamless support for our technical systems and operational equipment. Your responsibilities will include:

• Quality Assurance: Overseeing User Acceptance Testing (UAT) script writing and execution.
• Project Implementation: Facilitating the operational implementation of new technology and system projects.
• Technical Operations: Managing file transmissions and addressing failures and maintenance for robots and processing equipment.
• Issue Resolution: Collaborating with technology partners to resolve system issues efficiently.
• Reporting, Metrics, and Root Cause Analysis: Ensuring trends are measured with data, and addressed proactively at the root cause.

Due to the 24/7 nature of our global operations, this role requires availability to work weekends, holidays, and provide additional support hours as demand dictates.

Furthermore, successful completion of a government-required background check is mandatory.

As an Officer/AVP-level position at Citi, the successful candidate is expected to consistently demonstrate and excel in all of Citi's Leadership Standards.

Responsibilities

• Risk, Compliance, and Supervision
• Program & Project Management
• Process Improvement & Strategic Thinking
• Collaboration & Stakeholder Management
• Production Support & Technical Operations (Public Sector Lockbox Specific)

Qualifications

• Education: Bachelor's degree or equivalent work experience.
• Experience: 3+ years experience in Production Support, Application Support, Business Analysis, or Project/program Management (preferred). 3-5 years of experience in a related role with experience in trade/cash operations and management. Proven experience in creating and implementing processes that result in improved business performance.
• Technical Knowledge: Knowledge of APS or lockbox operation is required. Manage operational hardware vendor support and performance. Understanding of core operation and technical principles. Intermediate to advanced knowledge of MS products (Excel, Word, PowerPoint, possibly Access) for status and incident reports. Development of Business Requirements Documentation (BRD) and UAT Experience preferred.
• Skills: Effective verbal and written communication and strong analytical skills. Resolution-oriented approach required. Strong leader, self driven, and results-oriented. Strong documentation skills (technical documents, reports, meeting minutes, notes). Ability to communicate technical specs and solutions to a non-technical audience. Excellent interpersonal, analytical, and problem-solving skills. Six Sigma/Lean oriented with root cause and mitigation analysis skills with a sense of urgency through to resolution.
• Availability: Flexible with work schedule - able to provide escalation/production support on-call, as needed, including many nights and weekends. Base schedule is Tuesday to Saturday, 1:30PM-10PM.
• Citizenship: Must be a US citizen or US legal resident
• Location: Candidate can be local to Irving, TX, or Newark, DE.