TCOLE - License and Permit Specialist III

Job Description

License and Permit Specialist III

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Description

Our Mission

The mission of the Texas Commission on Law Enforcement, as a regulatory State agency, is to establish and enforce standards to ensure that the people of Texas are served by highly trained and ethical law enforcement, corrections, and telecommunications personnel.

Our Credentialing Division

The TCOLE Credentialing Division is responsible for processing and maintaining all peace officer, jailer and telecommunicator licenses, certificates, and permits throughout Texas. This includes reviewing applications for initial licensing, renewals, and endorsements; verifying training requirements and continuing education compliance; maintaining accurate licensee records; and coordinating with training academies and law enforcement agencies to ensure proper credentialing. The division also processes specialty certifications, handles license modifications and corrections, and provides customer service to law enforcement personnel and agencies regarding licensing requirements and procedures.

Who We're Looking For

The Texas Commission on Law Enforcement (TCOLE) is seeking a License and Permit Specialist III to join the Credentialing Division located at 6330 E HWY 290, Suite 200, Austin, TX.

Performs complex (journey-level) licensing and permitting work involving the review, processing, and approval of license and permit applications. Ensures compliance with applicable state and federal regulations, administrative codes, and agency policies while providing technical assistance to internal and external stakeholders. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.


The salary for this position is $51,060.09. The Job Class for this position is 0173 and salary group is B18.


Examples of Work Performed

Reviews license and permit applications, renewals, and revisions for completeness, accuracy, and compliance with state and federal regulations, policies, and guidelines.

Processes and inputs license and permit applications, payments, and technical data into appropriate computer systems, databases, and agency applications.

Issues licenses and permits, collects fees, and maintains accurate payment records.

Administers oral, written, and practical examinations to license and permit applicants as required.

Provides technical assistance and guidance to the stakeholders, agency staff, and government officials regarding licensing and permitting requirements, processes, and procedures.

Monitors license and permit applications, contract registrations, inspections, and other related permits to ensure appropriate routing and processing.

Interprets and communicates licensing and permitting requirements and statutory information to various stakeholders.

Responds to telephone calls, emails, and walk-in customers to resolve licensing and permitting issues.

Provides forms and general information to visitors and ensures proper routing of completed applications.

Prepares correspondence, notices, reports, and documentation related to licensing activities and compliance matters.

Evaluates and tracks applications and responses to notices of deficiency to ensure timely resolution.

Investigates and resolves complex issues involving licenses, registrations, and payment histories.

Maintains comprehensive program data and records associated with licensed and permitted activities.

Prepares documents for scanning and maintains organized filing systems.

May train and provide guidance to other staff on licensing procedures and regulations.

Other duties as assigned.


Qualifications:

Required Education and Experience:

At least sixty (60) hours of college coursework from an accredited college or university, or graduation from an accredited college or university.


Three (3) years or more of customer service experience in a professional office setting.

Education and experience may be substituted for each other on a year-for-year basis.

Required Skills, Knowledge, and Abilities:

• Knowledge of office practices, administrative procedures, and applicable policies, administrative codes, and statutes.
• Understanding of licensing and permitting processes, regulations, and compliance requirements.
• Proficiency with standard office equipment, computers, and software applications.
• Strong written and verbal communication skills with ability to explain complex regulations clearly.
• Ability to interpret and apply laws, rules, regulations, policies, and procedures accurately.
• Skill in Microsoft Office Suite (Word, Excel, Outlook, Teams) and database management systems.
• Ability to establish and maintain effective working relationships with diverse stakeholders.
• Strong customer service orientation with ability to handle difficult situations professionally.
• Capability to work independently and make sound decisions within established guidelines.
• Attention to detail and accuracy in reviewing applications and maintaining records.

Preferred Education and Experience:

• Administrative experience involving office practices and procedures.
• Experience in the issuance of licenses, registrations, or certifications.

Preferred Skills, Knowledge, and Abilities:

• Experience with regulatory compliance and enforcement procedures.
• Knowledge of specific industry regulations related to the agency's licensing programs.

All positions with TCOLE are security sensitive. Applicants are subject to an in-depth background investigation including criminal history, employment history and references, military, education, and personal references. Employment is contingent upon the verification of credentials and/or other information required.

Why work at TCOLE?

Working for the Texas Commission on Law Enforcement (TCOLE) empowers you to make an impact on public safety while engaging in continuous learning within a supportive environment. You'll play a crucial role in upholding high law enforcement standards, collaborating with local agencies, and enhancing the well-being of Texans. As a Texas State employee, you will have access to our comprehensive benefit programs including:

• Comprehensive health, dental, and vision insurance plans with several types of coverage to state employees and their eligible family members
• 12 - 16 days of annual paid holidays
• At least eight hours of paid vacation and up to eight hours of paid sick leave each month for full-time employees
• Retirement options with the State of Texas Retirement that provide flexibility and security
• Health and Wellness programs including wellness leave, fitness and weight management programs, and personalized wellness tools
• TCOLE is a qualifying organization for the Public Service Loan Forgiveness Program
• The Discount Purchase Program provides access to an online marketplace offering discount on a wide range of products and services

Equal Opportunity Employer - TCOLE is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

ADA - In compliance with the Americans with Disabilities Act (ADA), TCOLE will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the online application, contact the Human Resources Department at View phone number on click.appcast.io. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Military Occupational Specialty Codes - Military Specialty Codes that correspond to this job posting include MOS 42A, YN, YNS, CG-YN, 0100, 0111, 3F5X1, SN. More information can be found at:






Veterans Preference - Veterans, surviving spouses, and orphans of veterans may qualify for preference under Texas Government Code Chapter 657. Applicants who wish to claim Veterans preferencemust provide official documentation at the time of application to verify eligibility.


Benefits - For new hires and rehires, health insurance is available the 1st of the following month after a 60-day waiting period. More information about benefits is available at