Banquet Manager

Summary: Drivessales on the site level by vetting and answering leads, performing community outreach, helping to plan programming, and performing high level event execution. Essential Duties and Responsibilities Vets all leads in CRM software and responds within one business day. Stays up to date with tasks assigned in CRM software and keeps templates updated. Follows leads through contract signing. Assigns tasks and leads through CRM software. Works closely with GM, Chef, and marketing to ensure successful events. Establishes and maintains working relationships with community allies such as local chambers, Soln, etc. Conducts community outreach. Executes events at a high level to keep customers coming back. Identifies events and shows to increase marketing and investment opportunities in each market. Partners with marketing team on promotional materials. Helps plan in‑store programming which drives revenue and highlights the restaurant space. Performs various operational responsibilities as assigned. Other duties may be assigned. Supervisory Responsibilities Directly supervises the banquet team and staff on the day of to ensure flawless execution. Competencies Communications – Expresses ideas and thoughts verbally and in written form, exhibits good listening and comprehension, keeps others adequately informed, and selects appropriate communication methods. Cooperation – Establishes and maintains effective relations, exhibits tact and consideration, offers assistance and support to co‑workers, works cooperatively in group situations, and resolves conflicts actively. Customer Service – Manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback, and is responsive to service requests and commitments. Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how the job relates to others; uses resources effectively. Managing People – Includes staff in planning, decision‑making, and process improvement; takes responsibility for subordinates’ activities; provides regular performance feedback; develops subordinates’ skills and encourages growth; fosters quality focus in others and continually works to improve supervisory skills. Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Sales Skills – Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: High School Diploma or GED equivalent required; Bachelor’s degree preferred. Experience: Five (5) or more years of banquet experience preferred. Excellent verbal, written and interpersonal communication skills. Proven ability to cultivate community partnerships. Strong time management and organization skills. Previous management/leadership experience. Experience using MS Office products and Tripleseat software strongly preferred. Valid driver’s license. #J-18808-Ljbffr