Morning Ritual Service Manager

Job Summary Service Manager – Morning Ritual, LC Ingleside. Full time. Responsible for ensuring guests have a great experience while visiting The Goat restaurant and Morning Ritual coffee shop, leading and managing the barista team, participating in recruitment, coordinating on‑site coffee shop training initiatives, and adhering to all required health and safety standards. Responsibilities Lead and manage front‑of‑house team members, including hosting daily pre‑shift meetings, conducting floor walks, and ensuring experience goals and quality standards are achieved with each shift. Drive sales and increase the customer base while maintaining financial objectives. Maintain compliance with regulations and mandates involving the service of alcohol as well as health and safety standards in the work environment. Partner with the leadership team to ensure all guest experiences are properly managed and work with the corporate training team to retrain and position employees. Guarantee customer satisfaction by ensuring staff delivers a safe, positive and memorable experience. Manage vendor communication, support equipment maintenance and repair as applicable. Prepare and manage service staff schedules, taking into account business needs, labor costs, and employee availability, and adjust staffing levels as necessary. Work with front‑line staff and home office administration to ensure proper onboarding processes are followed and completed in a timely manner. Assist with food prep, cooking, serving or bar duties when required. Document performance issues, recognize staff, and write employee reviews in conjunction with the General Manager. Coordinate and manage all on‑site barista training initiatives and programs, and ensure coffee equipment is properly maintained, calibrated, and cleaned according to manufacturer guidelines. Support operational duties at The Goat restaurant as needed. Qualifications At least 2 years of restaurant operations management experience; coffee shop experience strongly preferred. High school degree or equivalent required. Outstanding customer service and experience delivery skills. Previous associate management experience including recruitment efforts and staff training initiatives. Excellent time‑management skills and the ability to multitask in a fast‑paced, dynamic environment. ServSafe certification preferred. TABC certification where applicable. Benefits Comprehensive benefits package – health, retirement plan with company match, competitive PTO, generous parental and family leave. Strong company culture with career growth opportunities and community engagement. Equal Employment Opportunity LC is an Equal Opportunity Employer. #J-18808-Ljbffr