Customer Support Representative

Join Unified Group Services as a full-time Customer Support Representative to advance your administrative career, gain valuable experience, and make a positive difference for countless people! You'll collaborate with different teams at our Anderson, IN office to help ensure we provide the best customer service possible. If you're highly flexible, solution-oriented, and attentive to detail, we want to hear from you!

Customer Support Representative Must-Haves:

• Ability to handle sensitive information and follow HIPAA regulations
• Ability to learn and master internal systems
• Ability to prioritize tasks and manage time efficiently
• Ability to work independently and collaborate with a team
• Proficiency in Microsoft Office applications like Outlook
• Written and verbal communication skills
• Organizational skills and attention to detail
• Professional attitude and reliable work ethic
• High school diploma or equivalent

Our ideal candidate has customer service, administrative support, or account coordination experience in the healthcare, insurance, or employee benefits field. Some college coursework would also be a plus.

Responsibilities Include:

• Working from 8:00 am to 5:00 pm, Monday through Friday with overtime available
• Providing high-level administrative and operational support to account executives and the customer service/wellness team
• Supporting various projects, meeting deadlines, and doing your part to optimize the customer experience
• Supporting customer, broker, and internal communications, including professional correspondence, company announcements, marketing materials, product rollouts, etc.
• Maintaining HIPAA compliance in all documents and activities
• Scheduling onsite visits, benefits fairs, and internal and external meetings
• Implementing customer appreciation initiatives, including new member welcomes and milestone celebrations

We offer:

• Competitive pay based on experience
• Health, dental, and vision insurance
• 401(k) with company match
• Education assistance
• Employee assistance program
• Paid time off (PTO)
• Growth opportunities
• HSA/FSA
• Life insurance
• Short- and long-term disability coverage
• Wellness programs
• Sponsored health clinic
• Company parties

JOIN US!

At Unified Group Services, we take care of the customer, and then some! Established in 1996, we're a proud full-service third-party administrator (TPA) for self-funded group health insurance plans. Our mission is centered on you-whether you're a customer or a team member-because we believe that great service starts with a great culture. We empower our customers with innovative programs, cutting-edge technology, and trusted partnerships that help control healthcare costs while ensuring access to top-tier benefits. Every service we deliver is backed by a professional, experienced team that provides personal attention with speed and care. We don't just talk about our values-we live them, training every employee to uphold the principles that have guided us from the beginning. If you're looking to join a company where your work truly makes a difference, Unified Group Services is the place to be.

Perform rewarding work and make a positive impact as our Customer Support Representative! Apply now with our short initial form.

Must have the ability to pass a Background Check and Drug Screening.