Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I graduated from St. Ambrose University with a degree in Accounting, and I’m originally from Bloomington, Illinois — the home of State Farm. I’m married to my wife, Hillary, and we have two children, Jackson and Olivia, with a baby boy on the way in April.

I’ve been a State Farm agent for six years, and before that I spent five years working in accounting at State Farm Corporate. State Farm is truly in my blood. Growing up in Bloomington, State Farm was the largest employer in town, and I always admired the agents and employees who represented such a respected company. Now, having the chance to serve my own community as an agent is something I consider a dream realized.

We run a laid-back office, but we’re very serious about growth—both personally and professionally. We want to grow our agency, develop our individual careers, and stay committed to continuous improvement. I firmly believe you’re either getting better or getting worse; you never stay the same.

I currently have a team of five, and I’m always looking for dynamic individuals who work hard, show initiative, love helping others, do the right thing, and thrive as great teammates.

Team members enjoy 10 days of PTO plus sick and bereavement leave, a 50% health insurance subsidy, a 38-hour work week, no weekends, and unlimited earning potential.

If you’re looking for an agency where you can grow, contribute, and be part of something meaningful, you’ll fit right in here.

ROLE DESCRIPTION:
As an Customer Relations Representative - State Farm Agent Team Member for Grant Milling - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

 

  RESPONSIBILITIES:  

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Promote successful and long-lasting customer relations. 

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Experience managing client relationships is preferred
• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• Dedicated to customer service
• Able to anticipate customer needs
• Able to effectively relate to a customer