Guest Service Representative

Bank Teller - Full Time

First State Bank of The South

Location: 5520 McFarland Blvd, Northport, AL, 35476

Position Summary: Bank tellers are responsible for providing exceptional customer service, including efficient and accurate transaction processing.

Benefits: Full health benefits, vacation days, sick leave

Key Duties & Responsibilities:

• Process retail and/or commercial deposits, loan payments, process checking and savings account withdrawals promptly and accurately
• Cash Checks
• Maintain an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary
• Balance cash drawer in accordance with Bank procedures and regulations
• Process credit card cash advances
• Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line
• Issue Cashier's Checks
• Assist customers in accessing safety deposit boxes
• Take safety deposit box payments
• May be responsible for opening and/or closing the bank
• Maintain the highest level of confidentiality with all information obtained
• Promote the bank's products and services
• Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers
• Perform as a team member in allocating and coordinating the work flow
• Comply with all department and company policies, procedures, and regulations
• Other duties as assigned
• Be able to multitask
• Answer phones

Knowledge, Skills, & Abilities:

• Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees
• Mathematical skills
• Strong communication & organizational skills
• Detail oriented, high degree of accuracy
• Competence with computers, telephone, 10-key calculator, and other office machinery
• Punctual and reliable attendance