Change Delivery Manager

Change Delivery Manager

Are you ready to lead end-to-end technology delivery and organizational change that helps teams adopt new ways of working? Do you thrive on coordinating cross-functional squads, removing blockers, and delivering measurable value from business case through hypercare?

About the Business: LexisNexis® Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient.

About our Team: The Business Systems Change & Delivery team partners with stakeholders across Technology and the business to plan, coordinate, and deliver initiatives across systems such as Salesforce, WordPress sites, and back-office platforms. We focus on end-to-end delivery, change adoption, and continuous improvement.

About the Role: The Change Delivery Manager is responsible for leading and coordinating end-to-end delivery of business systems and technology initiatives—from early discovery and business case development through requirements, build, testing, release, and post-launch hypercare. You will enable and direct cross-functional, multi-discipline squads, manage delivery plans and risks, and ensure stakeholders are prepared for successful adoption and measurable outcomes.

Hybrid candidates must be located near Alpharetta, GA and able to work from the office at least once per week (typical in-office day is Wednesday, subject to change).

Responsibilities:

• Lead end-to-end delivery of business systems and technology initiatives, from business case and discovery through release and hypercare.
• Create and maintain delivery plans, RAID logs, milestones, and dependency maps; proactively remove blockers and manage trade-offs.
• Coordinate cross-functional teams (e.g., Product, Engineering, Business Analysts, QA, Operations, Support) to deliver value in a predictable cadence.
• Facilitate Agile ceremonies and ways of working as appropriate (planning, stand-ups, reviews, retrospectives), while adapting to the delivery model of each initiative.
• Partner with stakeholders to define requirements and success measures; ensure alignment on scope, timeline, budget, and outcomes.
• Drive change management activities, including stakeholder engagement, communications, training coordination, readiness assessments, and adoption support.
• Support release planning and execution, including cutover planning, go/no-go checkpoints, and post-implementation monitoring.
• Provide clear, concise status reporting to leadership; surface risks early and recommend mitigation plans.
• Continuously improve delivery practices, templates, and workflows to increase efficiency and quality across the portfolio.

Requirements:

• Proven experience in an end-to-end project/program delivery role (technology and/or business systems), with accountability from initiation through adoption.
• Experience working in Agile and hybrid delivery environments; able to tailor approach to the initiative and stakeholders.
• Strong stakeholder management and communication skills (written and verbal), with the ability to translate technical progress into business impact.
• Demonstrated ability to manage scope, schedule, risks, dependencies, and budgets across cross-functional teams.
• Experience coordinating change management activities to support adoption (communications, training, readiness, hypercare).
• Comfortable working with delivery tooling and reporting (e.g., Jira/Azure DevOps/Smartsheet or similar) and Microsoft Office.
• Project Management certification preferred (PMP, PRINCE2, Agile/Scrum certifications, Lean Six Sigma), or equivalent demonstrated experience.
• Ability to work hybrid in Alpharetta, GA at least once per week.

In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice.

U.S. National Base Pay Range: $104,900 - $174,700. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact View phone number on click.appcast.io.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.