HVAC Service Technician

Job Description

Job Description

Benefits:

• Company car
• Health insurance

The Service Technician exists to protect Evergreen clients from discomfort and downtime by owning diagnostics, repairs, and maintenance on HVAC systems with “No Surprises” communication.

This is a highly client-facing, decision-driving role. You own the call from dispatch to resolution: diagnosis, options, repair, documentation, and recommendation.

This role is focused on execution, judgment, and ownership. You handle a high volume of calls with accuracy, communicate clearly about options and pricing, and help clients make smart repair/replace decisions without pressure or games.

Responsibilities

• Own every service call from arrival to completed documentation and client sign-off
• Diagnose and repair furnaces, heat pumps, AC, ductless systems, and basic controls
• Perform preventative maintenance and safety checks per Evergreen standards
• Present clear “good / better” options and pricing in plain language, aligned with “No Surprises”
• Document findings, photos, recommendations, and parts in the field system on every visit
• Identify and ethically enroll clients into maintenance/comfort plans when appropriate
• Handle emergency and after-hours calls as part of a rotating on-call schedule
• Maintain truck stock, tools, and PPE; flag recurring issues or patterns to leadership

Requirements

• 2+ years as an HVAC service technician (residential and/or light commercial) preferred
• EPA 608 certification and valid driver’s license
• Strong troubleshooting skills and comfort working independently in the field
• Excellent verbal communication with homeowners, tenants, and property managers
• Professional appearance, reliability, and discipline in following process

Results

• High first-visit fix rate and low callback rate on your tickets
• Growth in maintenance/comfort plan memberships from your client base
• Strong client satisfaction scores and 5-star reviews that mention you by name
• Accurate, same-day documentation on 100% of completed calls

Full-time, primarily Monday through Friday, with rotating evenings/weekends and on-call coverage during peak seasons.

Because comfort issues don’t always respect business hours, urgent client needs may occasionally require support outside your normal schedule.

Snohomish, WA

Compensation
Competitive union hourly rate with overtime and performance-based incentives, aligned with experience and the collective bargaining agreement.

Benefits
Comprehensive union benefits package, including health, retirement, and paid time off per the applicable agreement. Company vehicle and major tools provided for field work.

Evergreen Core Values

• Clear Communication You explain problems, options, and pricing so clearly there are no surprises on the invoice.
• Relentless Consistency Every call gets the same Evergreen process, even on the last job of a long day.
• Confident Ownership You own the outcome of each call. If the system isn’t right, you stay with it until it is.