CCBHC Crisis Diversion Specialist

CCBHC Crisis Diversion Specialist

The CCBHC Crisis Diversion Specialist will provide case coordination, outreach, and advocacy services to individuals entering CCBHC. The CCBHC Crisis Diversion Specialist will provide initial screening and referral services to assist the consumer in connecting to needed resources. These clinics are required to provide a comprehensive set of services for children and adults including 24/7 crisis services; outpatient mental health and substance abuse treatment services; immediate screenings, risk assessments, and diagnoses; and care coordination with emergency rooms, law enforcement, and veteran groups. The CCBHC model provides an integrated model for care delivery to reduce overall healthcare costs and improve patient outcomes. Provide both direct and indirect care to Center consumers within limits of training and credentialing under supervision.

Essential Duties/Responsibilities

• Assist in conducting initial evaluations: assess consumer's presenting problems including the administration of selected mental status exam items.
• Participate as part of a 24-hour crisis stabilization hub that includes enhanced 24-hour crisis services and a mobile crisis unit that provides crisis stabilization services to the identified populations.
• Works closely with law enforcement and community agencies to provide immediate intervention aimed at reducing the risk of emergency room and psychiatric hospitalization.
• After stabilization of the crisis situation, will assist in connecting the individual to appropriate level of care.
• Provide consumer education within area of expertise and limits of credentials.
• Attend meetings as appropriate and meet regularly with supervisor to exchange pertinent information and receive supervision.
• Maintain a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature.
• Perform various clerical tasks: compose, edit and type routine correspondence, reports, and similar documents; enter and retrieve data from personal computer or terminal as needed; assist with compilation of data for various reports; assist in maintaining staff time reporting sheets; assist with billing/fees inquiries; may retrieve clinical charts daily from records department and prepare services rendered slips as needed; answer telephone, taking routine messages as necessary; screen calls; respond to routine inquiries.
• Assist with answering inquiring phone calls, responding to requests for information/referral sources and route calls as appropriate.
• Complete intake and/or registration. Obtain appointment for consumers. Instruct consumers and/or family regarding necessary documentation to bring to first appointment (such as check stub or insurance).
• Verify consumer insurance policies and obtain prior authorization coverage for inpatient stays. Ability to accurately set up billing for services in EMR.
• Maintain Crisis Diversion Daily Log.
• Gather clinical information and staff with on-call psychiatrist.
• Ability to demonstrate competent use of EMR.
• Notify outpatient therapist of overnight and week-end contacts by their consumer and inpatient unit of Emergency Alerts.
• Assist clinician with screening emergencies and assist with records.
• Serve as a resource to the staff and community regarding available mental health services, referral sources, emergency detention procedures, etc.
• Participate in cross-training with other Crisis Diversion Staff.
• Performs other duties as assigned.

Minimum Qualifications/Requirements

• One year experience in crisis related field.
• Oral and written communication skills.
• Interpersonal skills.
• Demonstrated competence and experience in assessment and treatment planning of medical and psychiatric patients in both inpatient and outpatient settings.
• Knowledge of the natural history of mental disorders and the relevant biological and socio-cultural factors.
• Understanding and knowledgeable of the range of treatment needed and appropriate utilization of available resources.

Certificates, Licenses, Registrations

• Maintain current American Red Cross CPR and First Aid certifications.
• Maintain current Crisis Prevention Intervention (CPI) certification.
• Valid driver's license in accordance with HCI motor vehicle policy

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may cause emotional stress involving working with people who are often distraught and unpredictable, requiring decisions relative to dangerousness and suicide potential, competency, and/or reality contact. Work environment subject to change depending on scheduled location. Conditions will vary depending on the continuum of treatment from hospital, residential, and community settings.

• 40+ hour work week
• Overtime rate after 40 working hours
• On call schedule in support of crisis
• Nights and weekends periodically

Conditions of Employment

• Completion of tuberculin screening no later than four days prior to first day of employment and annually thereafter
• Completion of MMR, Varicella, influenza and coronavirus vaccine.
• Completion of a pre-employment drug screening and completion of post-employment drug or alcohol tests upon reasonable suspicion of use.
• Satisfactory reference and background investigation checks.
• Satisfactory completion of an Indiana Department of Child Services criminal fingerprinting background, Indiana State Criminal History, Sex and Violent Offender Registry, Child Protection Services History, and local law enforcement agency checks at the time of hire and every four years (or at contract renewal when applicable) for any employee that has direct contact on a regular and continuing basis with DCS clients.
• Completion of Center-wide orientation and ALL required paperwork prior to reporting for work.
• Completion of HCI training modules and Professional Development Plan.
• Demonstrated computer literacy through successful completion of pre-employment testing may be required.
• Completion of HCI Commitment to Quality training, Trauma Informed Care, and e-learning.
• Completion of Crisis Prevention Intervention (CPI) Training
• Completion of CPR/First Aid Training
• Attendance at all mandatory staff development and training
• Successful completion of a six month on the job orientation period
• Participation in payroll electronic deposit
• Adherence to Compliance Program Plan