Senior Engineer Product Support (Onsite)

Responsibilities Support program and engineering to ensure Aftermarket requirements are considered via Impact Assessments and Fleet Support Plans during the development of design changes, field problem corrective actions, and quality escapes. Support and develop Service Bulletins to implement design changes in the fleet, contain field issues, or address quality escapes. Support management and compliance to our Product Support Agreement requirements including tracking operational interruptions, component reliability, removals, repair development, and warranty financials. Work to effectively understand and resolve warranty disputes. Support driving improvement to customer scorecards, key performance metrics, and implement and execute standard work. Develop and maintain positive customer and supplier relationships through effective communication by fostering a culture of trust, accountability, and mutual respect. Develop and enhance Maintenance Management Guidelines (MMG). Present fleet support strategies to different audiences at the appropriate flight level. Review technical publication impacts and drive updates through project specialist. Travel up to 10 percent domestically and internationally when circumstances permit. Qualifications Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 5 years of prior relevant experience unless prohibited by local laws or regulations. Experience presenting to customers, both internal and external. Experience with Root Cause Investigations. Experience leading projects, formal or informal. Prefer Aviation Aftermarket experience. Prefer Fleet management experience. Benefits Medical, dental, and vision insurance. Three weeks of vacation for newly hired employees. Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution. Lifetime Income Strategy option. Tuition reimbursement program. Student loan repayment program. Life insurance and disability coverage. Optional coverages: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection. Birth, adoption, parental leave benefits. Ovia Health fertility and family planning support. Adoption assistance. Autism Benefit. Employee Assistance Plan, up to 10 free counseling sessions. Healthy You incentives and wellness rewards program. Doctor on Demand virtual doctor visits. Bright Horizons child and elder care services. Teladoc Medical Experts second opinion program. Legal Notice RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. #J-18808-Ljbffr Prattwhitney