IT Support Technician

IT Support Technician FTS is seeking a full-time IT Support Technician to provide remote and onsite end user technical support, network and system troubleshooting and project services to its clients. This position will work with and report to the IT Service Manager helping to manage and administer all aspects of our small business clients’ technical needs. Must have at least two years of business IT support experience and a wide-ranging technical skill set, with a focus on cloud services such as Microsoft 365, networking, PC’s (Windows & Mac), printers, security, and other typical business IT systems. The ideal candidate is a self-driven professional that knows how to manage and hold themselves accountable in a work from home, field operations environment. If you are seeking a rewarding and stable career in the Vail Valley where your work impacts the local businesses, this is a great opportunity for you. While we’re offering competitive pay and benefits now, the upside potential is even greater as we continue to grow. Job Duties and Expectations Field incoming phone and email support requests, providing prioritized remote and onsite support Troubleshoot, resolve, and support end point and network system issues Onboard, train, and support end users on specific client systems Create, monitor, and manage proactive and reactive alerts to identify current or future issues in client environments Configure, deploy, and support business IT systems not limited to: PC’s, Mac’s, Microsoft 365, Google Workspace, Windows, Android, iOS, Email, , Active Directory, Networking, Wireless, Security, Backup and Disaster Recovery, VOIP, cell phones, etc. Project execution onsite and remote as assigned for client infrastructure and system upgrades Identify project needs and opportunities for our clients Manage client IT asset inventory (hardware, software, licensing, etc.) Create, manage, and maintain client and internal SOP documentation Training and continuous education of current and leading-edge IT systems and strategies Job Requirements Live in the Vail Valley/Eagle County area to provide onsite support and project services as needed Previous business IT support experience both remote and onsite Suitable home office space and internet to effectively get the job done – all technology and tools required for the job will be provided by FTS Reliable transportation and the ability to perform remote and onsite work Physically able to lift at least 50lbs, climb ladders, and install electronic equipment as required Professional appearance and communication Work Ethic Self-accountability and management in a work from home environment Dependable and trustworthy Own and manage tasks to completion Attention to detail Problem solving and solution seeking Passion for supporting people and business IT systems Pay and Benefits $60,000 annually Two weeks accrued PTO annually, after 90 days of employment Health insurance stiped of $400 per month, after 90 days of employment Cell phone and home internet reimbursement – $75 p/month each (hot spot required on phone) Mileage and expense reimbursement Work from home, but must live in the Vail Valley to best serve our clients More benefits available as tenure increases #J-18808-Ljbffr Fortiuscap