Guest Services Associate

Part-Time Guest Services Associates Responsible for ensuring the guests/patients receive exceptional service. Greets guests and patients. Ensures only authorized personnel are permitted to enter, scans according to the protective procedures, and monitors everyone entering the facility. Atlantic Health Chilton Medical Center is seeking a Part-Time Guest Services Associates working varied shifts between the hours of 8:00AM - 10:00PM including every other weekend. Starting rate: $18.50/hr. Essential Function/Responsibilities: Courteously greets everyone requesting to enter the facility, acts as the first point of contact and creates first impression on the visitors. Collects required identification and follows screening protocols. Documents according to CDC Guidelines. Provides direction, guidance, and information pertaining to the facility. Handles and routes all incoming phone calls/mails. Supports other administrative staff with support overflow work, including word processing, data entry and internet research tasks. Must be able to manage multiple inquiries in a calm and professional manner. Able to multitask and be flexible with facilitating inquiries for patients, visitors, and family members. Performs other related duties as assigned. Qualifications/Requirements: HS Diploma or GED equivalent required. To provide a safe environment to our patients, we require that all candidates must be able to read, write and speak English. Candidate must possess strong communication, interpersonal and de-escalation skills. Must be able to stand for extended periods and remain attentive to visitor needs. (Frequent walking, standing). Must be able to lift, push, pull up to 50lbs including but not limited to pushing wheelchairs. Excellent problem-solving and multitasking abilities a must. Relevant Experience: Up to 3 years of customer service experience preferred. Retail experienced preferred. Bilingual preferred.