Application Coordinator

Job Description

Job Description

COMPENSATION & BENEFITS

Expected Pay Rate: $24.04–$26.44 (equivalent to $50,000–$55,000 annually )

Pay is commensurate with experience and qualifications.

Benefits & Perks:

RMU offers a comprehensive benefits and perks package, which includes:

• Four weeks of paid holidays in addition to accrued paid time off
• Comprehensive medical, dental, and vision coverage
• Employer‑matched HSA and 401(k) with immediate vesting
• Life and disability insurance
• Tuition discounts, tuition reimbursement, and professional development funding
• Mental health counseling and wellness resources
• Financial wellness coaching and retirement planning support

WORK ENVIRONMENT & SCHEDULE

This is an hourly role based on campus in Provo, UT within the Enrollment, Marketing and Communications (EMC) Department. This role will function during normal business hours but may require some flexibility and schedule changes during peak enrollment periods.

ABOUT THE ROLE

The Application Coordinator serves as a key member of the Admissions team within Enrollment Management. This role is responsible for overseeing the operational aspects of the admissions application process, ensuring accuracy, consistency, and compliance across applicant data, systems, and communications. The position supports university growth by managing applicant review, processing, acceptance, and enrollment workflows across multiple academic programs.

WHY THIS ROLE MATTERS

The Application Coordinator plays a critical role in shaping applicants’ first experience with Rocky Mountain University. By ensuring accurate data, clear communication, and efficient processing, this position directly impacts enrollment success, student satisfaction, and institutional integrity. The role also supports collaboration across departments to ensure a seamless transition from application to enrollment.

WHAT YOU WILL DO

Application Process

• Coordinate daily operations of the admissions application process for all programs, including newly developed programs
• Oversee all data entry that is necessary for tracking targeted applicant information is accurate
• Maintain the accuracy and confidentiality of applicant files
• Ensure applicant and student information is consistent throughout the Student Information Systems (WebAdmit/CAS,CRM system)
• Review and audit applicant and enrollment data on a consistent basis to ensure accuracy
• Manage and extend acceptances and enrollments to all programs
• Communicate and collaborate with other departments (ie. Registrar’s Office, Office of Student Engagement and Success, Financial Aid) as well as programs (ie. Nursing, Occupational Therapy) throughout the enrollment process related to reviewing applications, acceptances, enrollments, retention, etc.
• Receive and process applicant’s official transcripts and store them in compliance with the University Policy.

Communication with Applicants

• Conduct active communication with applicants, including updates through text, email, phone.
• Advise on every aspect of the enrollment process as well as provide information regarding the University.
• Connect applicants with program representatives as applicable to best answer questions and/or concerns
• Answer questions and respond to concerns from applicants as well as enrolled students in a timely manner with positive and professional customer service.

Other Duties:

• Assist in all aspects of CRM implementation, training, ongoing updates/upgrades, and improvements.
• Within first year of employment, maintain expert-level understanding of CRM functions, specifically related to the application process (application start to matriculation).
• Review and update application standard operating procedures (SOPs) routinely to ensure accuracy.
• Assist with and understand data within the CRM, related but not limited the entire admissions process.
• Assist with answering the ‘huntline’ (a general number for the University) and answering prospective student, applicant, and newly enrolled student’s questions.
• Coordinate packaging and mailing of university welcome packages.
• Assists Enrollment Management team in various data retrieval projects.
• Complete special projects as assigned.

WHAT WE ARE LOOKING FOR (REQUIRED QUALIFICATIONS)

Education

• Bachelor’s degree from an accredited institution preferred, or an equivalent combination of education and experience.

Experience

• At least one year of experience with data management systems (Student Information Systems -SIS, Customer Relationship Management -CRM systems or similar)
• Phone and email interactions and communications as well as customer service.
• Must be willing and able to learn multiple, new systems swiftly.

Skills & Abilities

• Meticulous attention to detail. This position requires the utmost accuracy throughout the entire admissions and application process.
• Must be self-motivated and be able to work effectively in a fast-paced team environment.
• Teamwork – Ability to work successfully in a diverse team environment with an action-oriented, positive attitude.
• Communication – Effective and influential communication skills.
• Technology – Understands and utilizes technology to improve efficiency and effectiveness.
• Flexibility/Adaptability to Change – In a rapidly growing and evolving department, flexibility to adjustments in responsibilities and day-to-day duties is necessary
• Collaboration – Successfully develop professional connections with team members and programs. Open to diverse perspectives and is flexible to multiple approaches to complete the job at hand.

PREFERRED QUALIFICATIONS

• Experience in higher education, admissions, enrollment management, or student services.
• Prior experience supporting application-to-matriculation workflows.
• Experience working in customer-facing or student-centered roles.

ABOUT ROCKY MOUNTAIN UNIVERSITY OF HEALTH PROFESSIONS

Rocky Mountain University of Health Professions (RMU) is a graduate‑level institution dedicated to advancing healthcare education, research, and service. The university prepares healthcare professionals through evidence‑based curricula, collaborative learning, and a commitment to ethical and inclusive practice.

RMU values innovation, service, and continuous improvement, supporting faculty and staff who contribute to a learning environment focused on student success and community impact.

EQUAL OPPORTUNITY & ACCOMMODATION

RMU is an equal opportunity employer and is committed to creating an inclusive and accessible workplace. We provide reasonable accommodation to qualified individuals with disabilities and comply with all applicable federal, state, and local laws.

Employment with the university is at‑will, unless otherwise provided by applicable state law.